Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph May

St. Louis,MO

Summary

Accomplished Asset Manager with expertise in managing public and private parking operations, complemented by a robust background in financial services as former Credit Union Branch Manager. Demonstrated success in driving revenue, leading teams, and enhancing operational efficiency. Proficient in asset performance analysis, customer service, loan processing, and compliance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Asset Manager

St. Louis Parking Company
05.2015 - Current
  • Managed a portfolio of public and private parking assets, including municipal garages, surface lots, and privately-owned facilities in commercial and mixed-use developments.
  • Developed and implemented asset strategies to improve financial performance, optimize occupancy, and align with regulatory and client objectives.
  • Oversaw budgeting, forecasting, and financial reporting for each asset, ensuring profitability and compliance with public and private sector requirements.
  • Conducted operational audits and site inspections to identify revenue leakage, maintenance issues, and underperforming assets.
  • Participated in capital planning for infrastructure improvements, access control systems, and sustainability initiatives.
  • Provided data-driven recommendations on pricing, hours of operation, and technology upgrades based on utilization trends and community needs.
  • Ensured compliance with local regulations, ADA requirements, and industry best practices in both public and private environments.

Branch Manager

Gateway Metro Federal Credit Union
06.2005 - 03.2015
  • Managed the daily operations of several full-service branches serving over 10,000 members, ensuring exceptional member service and operational efficiency.
  • Lead a team of 20+ employees, including tellers, financial service representatives, and back-office staff; responsible for hiring, coaching, and performance evaluations.
  • Oversaw loan operations as a licensed Loan Officer, originating and processing consumer loans, personal lines of credit, and small business loans.
  • Acted as IRA Specialist, managing member retirement accounts, ensuring compliance with IRS regulations, and advising members on Traditional and Roth IRA options.
  • Directly supported and coordinated the branch’s call center operations, managing member inquiries, resolving escalations, and training staff on call handling best practices.
  • Maintained a clean audit record with strong emphasis on compliance, documentation, and procedural integrity.
  • Served as branch IRA Specialist, handling setup, maintenance, distributions, and rollovers for member retirement accounts.
  • Conducted member financial reviews and recommended appropriate products and services, improving cross-sell ratios.
  • Provided guidance and support to front-line staff on loan and IRA procedures and compliance protocols.
  • Coordinated daily operations of the member services call center, managing call flow, staff scheduling, and quality assurance.
  • Trained and supervised a team of call center representatives, ensuring adherence to service standards and regulatory compliance.
  • Analyzed call center metrics and implemented performance improvement strategies based on data insights.

Education

High school diploma - undefined

Cleveland NJROTC
St. Louis, MO
03.2001

Skills

  • Training & development
  • Supervising experience
  • Microsoft Office
  • Organizational skills
  • Financial services
  • Management
  • Communication skills
  • Leadership (10 years)
  • Banking
  • Team management
  • Microsoft Excel
  • Training delivery
  • Microsoft Word
  • Lending

Certification

Driver's License

Timeline

Asset Manager

St. Louis Parking Company
05.2015 - Current

Branch Manager

Gateway Metro Federal Credit Union
06.2005 - 03.2015

High school diploma - undefined

Cleveland NJROTC

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