Joseph Mayhew
Indianapolis,IN
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Dealership and Sales Manager
Prime Time Auto Sales
11.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales Consultant
Auto Nerd
05.2019 - 07.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Delivery Driver
Amazon
04.2018 - 11.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Picker Packer
Amazon
09.2014 - 06.2015
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
Swim Lesson Instructor and Lifeguard
Perry Township Schools
06.2011 - 07.2014
- Taught daily swim instruction to students varying in ages and skill levels.
- Taught students pool and water safety guidelines.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Associate of Arts - Church Leadership
North Central University
Minneapolis, MN05.2022
High School Diploma -
Southport High School
Indianapolis, IN05.2013
Skills
- Sales Team Training
- Solution Selling
- Profitability Optimization
- Clear and Concise Communicator
- Customer Engagement
- Negotiation
- Staff Leadership
- Public Speaking
- Staff Development
- Team Leadership
Timeline
Dealership and Sales Manager
Prime Time Auto Sales
11.2021 - 11.2022
Sales Consultant
Auto Nerd
05.2019 - 07.2021
Delivery Driver
Amazon
04.2018 - 11.2018
Picker Packer
Amazon
09.2014 - 06.2015
Swim Lesson Instructor and Lifeguard
Perry Township Schools
06.2011 - 07.2014
Associate of Arts - Church Leadership
North Central University
High School Diploma -
Southport High School
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