Summary
Overview
Work History
Skills
Personal Information
Timeline
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Joseph Mcafee

Fort Smith,AR

Summary

Innovative professional with background in diverse computer occupations. Skilled in developing and implementing software solutions that streamline operations and increase efficiency. Strengths include strong analytical abilities, problem-solving skills, and adaptability to new technologies. Contributed to projects that significantly improved system functionality and user satisfaction. History of maintaining equipment, updating software, and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Results-driven System Associate known for unparalleled productivity and efficient task completion. Specialized in network troubleshooting, software configuration, and data management. Excel in time management, problem-solving, and teamwork, ensuring smooth operations in fast-paced environments. Committed to leveraging these skills to contribute positively to team goals and organizational success. Innovative professional in computer-related fields known for maintaining high productivity and efficient task completion. Skilled in software development, data analysis, and cybersecurity with an aptitude for solving complex problems. Excel in teamwork, communication, and adaptability, ensuring successful collaboration and project delivery.

Overview

16
16
years of professional experience

Work History

Automation system associate

Walmart
Fort Smith, US
11.2023 - Current
  • Watch alpha bots on the console
  • Recover bots when they go down in system
  • Diagnostic problems on console
  • Monitored data inputs to manage and maintain accuracy.
  • Collaborated with IT team to ensure seamless integration of new systems.
  • Scanned networks with vulnerability assessment tools to identify security holes.
  • Reviewed, analyzed and recommended software solutions for specific project needs.
  • Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Analyzed system logs to detect potential issues and implement corrective actions.
  • Provided technical support and guidance to users on system functionalities.
  • Collaborated with other departments in developing new processes for managing IT resources more efficiently.
  • Monitored system performance metrics to identify potential problems or areas of improvement.
  • Researched, tested and verified proper functioning of software patches and fixes.
  • Coordinated with vendors and suppliers to resolve system-related issues.
  • Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
  • Provided training sessions on various topics related to IT operations such as usage of common applications, best practices.

CSR - Customer Service Representative

ID Logistics
Fort Smith, US
01.2021 - Current
  • Input data to the computer and dispatch truck drivers and put trailers in doors for forklift drivers
  • Assisted customers with product selection based on their needs and preferences.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Performed account maintenance activities such as updating client information in databases.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Adhered to company's established protocols for handling confidential data.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Followed up with customers to ensure their satisfaction.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Forklift Operator

ID Logistics
Fort Smith, US
12.2020 - Current
  • Unload and load trucks and warehouse the pallets
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Tied and secured loads to prevent shifting or damage to items.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Packaged, labeled and tagged goods before transfer.
  • Ensured safety procedures were followed when operating forklifts.

Pest Control Technician

Orkin Pest Control
Springdale, US
07.2023 - 10.2023
  • Traveled to each customer house to treat house for pest
  • Reviewed reports on pest-ridden areas and determined appropriate course of treatment.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Removed weeds by spraying with chemical treatments.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Maintained records of all services performed including type of service provided, location treated and chemical used.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
  • Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Inspected buildings and facilities to determine appropriate pest control measures.
  • Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.

Warehouse Worker

Farmers Cooperative
Mena, US
04.2019 - 11.2020
  • Load customer's car with animal feed
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Monitored temperature and humidity levels in warehouse.
  • Staged and sorted multiple types of products for loading.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Assembled orders according to customer requests.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Inspected incoming shipments for damage or discrepancies.
  • Used digital database to keep records of units and stock moved.

Machine Operator

Nidec Motor Corporation
Mena, US
03.2016 - 03.2019
  • I ran a machine that cut cast iron for the inside of electrical motors
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Adjusted machine settings according to production requirements.
  • Assisted with troubleshooting issues that arose with facility production processes.
  • Carry out regular safety checks on machinery prior to operation.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Performed regular maintenance on machines to ensure optimal performance.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Record production information such as quantities produced and materials used on daily logs.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Load raw materials into machines according to specified measurements.

Security Officer

Caribe Resort
Orange Beach, US
01.2013 - 11.2016
  • Make sure the grounds are secure and check on guests
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Reported safety hazards for remediation response.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Maintained high levels of alertness throughout shifts.
  • Patrolled crowds during events to preserve order and promote security.

Quality Inspector

Meyer estates
Gulf Shores, US
03.2012 - 12.2013
  • Check units behind housekeepers
  • Notified supervisors or other relevant personnel of test or production issues.
  • Tracked findings and updated computer tracking system with documented assessments.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Recommended corrective actions to minimize rate of product defects.

Overnight Stocker/Sales Associate

Walmart
Mena, US
01.2009 - 11.2012
  • Stock product on to shelfs, and move pallets with forklift and sporting goods sales associate
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Maintained an orderly appearance at all times throughout the store.
  • Responded quickly to emergency situations during night shifts.
  • Checked shelves in department to determine replenishment needs.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Operated forklift and pallet jack to transport heavy loads.
  • Identified and quickly handled spill clean-up.
  • Received and stocked merchandise in a timely manner.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Read orders to verify attributes and quantities of merchandise.
  • Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
  • Reported any suspicious activity or theft immediately to supervisors.

Skills

  • Quality Inspection
  • Security
  • Quality Assurance
  • Surveillance
  • Loss Prevention
  • Packaging
  • Manufacturing
  • Order Picking
  • Freight Experience
  • Materials Handling
  • Microsoft Office
  • Forklift operator
  • Quality Control
  • Forklift
  • Machining
  • Cash Handling
  • Load & Unload
  • Shipping & Receiving
  • Order Picker
  • Assembly
  • Pallet Jack
  • Heavy Lifting
  • Merchandising
  • Warehouse Experience
  • Logistics
  • Commercial Cleaning
  • CNC
  • Warehouse Management
  • Microsoft Powerpoint
  • Pest Control
  • Maintenance
  • Lawn Care
  • Delivery Driver Experience
  • CCTV
  • Blueprint Reading
  • Operating systems
  • Process automation
  • System analysis

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Automation system associate

Walmart
11.2023 - Current

Pest Control Technician

Orkin Pest Control
07.2023 - 10.2023

CSR - Customer Service Representative

ID Logistics
01.2021 - Current

Forklift Operator

ID Logistics
12.2020 - Current

Warehouse Worker

Farmers Cooperative
04.2019 - 11.2020

Machine Operator

Nidec Motor Corporation
03.2016 - 03.2019

Security Officer

Caribe Resort
01.2013 - 11.2016

Quality Inspector

Meyer estates
03.2012 - 12.2013

Overnight Stocker/Sales Associate

Walmart
01.2009 - 11.2012

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Joseph Mcafee