Joseph McCormick
Machine Operator
Janesville,WI
Summary
in craig i was a High School Cadet, this means i would teach a P.E. class while the gym teacher was away.
had a decent grade point average through school
my current boss at the ufp im sure would have good things to say about me.
im looking for a second job and dealing with customer and pedestrians is one of my favorite things to to and I've been told numerous times that im the best around for customer interaction.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Machine Operator
UFP (universal Forest Products)
Janesville, Wisconsin
09.2021 - Current
- Manually set up machinery and lath.
- Kept detailed production records and identified hold-ups.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Operated machining equipment safely with team of operators.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Maintained equipment performance by lubricating and cleaning components.
- Performed general equipment maintenance and repair to minimize downtime.
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Inspected products and machines to maintain quality and efficiency.
- Reviewed production schedules and streamlined processes.
- Inspected finished products for quality and adherence to customer specifications.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Adjusted machines to increase productivity for runs.
Customer Consultant
Walmart
Janesville , Wisconsin
02.2021 - 09.2021
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Coordinated with colleagues to oversee special requests made by customers such as [Type] and [Type].
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
- Listened to customers in actively to assess issues and provide accurate information.
- Served as point of contact for customers and worked to resolve [Type] and [Type] issues.
- Conducted research on customer preferences, impressions and overall satisfaction with products and service using [Type] and [Type] methods.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Surpassed sales goals through implementation of effective marketing strategies.
- Responded proactively and positively to rapid change.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Devised workaround solutions for [Type]-related issues.
Education
High School Diploma -
Craig High School
Janesville, WI 05.2020 - 05.2020
Skills
OSHA guidelines
undefinedTimeline
Machine Operator
UFP (universal Forest Products)
09.2021 - Current
Customer Consultant
Walmart
02.2021 - 09.2021
High School Diploma -
Craig High School
05.2020 - 05.2020
Similar Profiles
Robert JacksonRobert Jackson
Electrical maintenance technician at UFP Universal Forrest ProductsElectrical maintenance technician at UFP Universal Forrest Products
Robert JacksonRobert Jackson
Electrical maintenance technician at UFP universal Forrest productsElectrical maintenance technician at UFP universal Forrest products
Carl ZaluskiCarl Zaluski
Customer Service Specialist at Universal Forest ProductsCustomer Service Specialist at Universal Forest Products