Joseph McCreery
League City,TX
Summary
Dynamic operations leader at Herc Rentals with a proven track record of driving efficiency improvements by 30%. Expertise in safety management and team productivity enhances customer satisfaction and optimizes store operations. A proactive approach to maintenance scheduling and employee development reflects a strong commitment to operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shop Supervisor / District Dispatcher
Herc Rentals
Deer Park, Texas
05.2022 - 11.2024
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided customer service to ensure customer satisfaction with products and services.
- Trained new employees in safety procedures and use of equipment.
- Performed quality control checks on all incoming and outgoing goods.
- Maintained inventory levels by ordering supplies as needed.
- Enforced company policies and standards to ensure compliance with regulations.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Monitored employee attendance and timekeeping records for accuracy.
- Implemented cost-saving measures to reduce overhead expenses.
- Analyzed sales data to identify trends in product demand.
- Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
- Created reports summarizing shop operations, such as production output and labor costs.
- Reviewed financial statements to monitor budget expenditures.
- Investigated accidents or incidents occurring in the shop area.
- Scheduled regular maintenance of tools, machinery, and other equipment.
- Worked closely with vendors to obtain competitive pricing on materials used in production processes.
- Adhered to safety protocols while operating dangerous machinery.
- Coordinated with other departments regarding delivery times of finished products.
- Ensured adherence to health codes by conducting periodic inspections of the premises.
- Provided training to other employees to promote awareness of safety procedures.
- Received items and orders and checked items for quality and accuracy against documentation.
- Interpreted OEM manuals, diagrams and specifications to ensure repair compliance with broad-spectrum equipment, efficient ordering of materials or supplies and appropriate parts replacement.
- Kept detailed track of inventories and supplies using computer software.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
Branch Manager
Herc Rentals
Texas City, TEXAS
06.2020 - 05.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Assistant Branch Manager
Herc Rentals
Texas City, TX
09.2016 - 05.2022
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided technical support to staff members regarding software applications and hardware systems.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Supported sales representatives in the development of new business opportunities.
- Assisted in preparing quotations for customers based on their requirements.
Assistant Manager
Sunbelt Rentals
Freeport, TX
09.2006 - 09.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Associate of Arts - Commercial And Advertising Art
Central Texas College
Killeen, TX05-2001
Skills
- Safety processes and regulations
- Safety management
- Store operations
- Operational Proficiency in Heavy Machinery
- Accident investigation
- Maintenance scheduling
- Order processing
- Employee scheduling
- Customer service
- Task delegation
Certification
Forklift certified
Aerial Lift Certified
Forklift and aerial lift trainer certified
Timeline
Shop Supervisor / District Dispatcher
Herc Rentals
05.2022 - 11.2024
Branch Manager
Herc Rentals
06.2020 - 05.2022
Assistant Branch Manager
Herc Rentals
09.2016 - 05.2022
Assistant Manager
Sunbelt Rentals
09.2006 - 09.2016
Associate of Arts - Commercial And Advertising Art
Central Texas College
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