Joseph McFadden

With over 20 years of experience, proven leader adept at managing/ supervising and training teams to ensure safety, financial, and operational goals are achieved in fast-paced, high-stress environments. Proven track record leading and supporting Departments/ Operations and Service Teams through his time with Qnergy, Cypress and TDW and US Navy experiences, including diverse skillset and seniority. Directing/ Managing department in a diverse multinational environment in service to multiple energy customers. Has built teams from scratch as an Operational and Procurement Manager with Cypress. Those current and previous leadership opportunities consist in leading teams of around 20 professionals; departments include Field service/oil and gas/municipal water pipeline ne inspection teams within Cypress; Shop production/Maintenance teams and Service Center Coordinator teams across U.S. while employed by TD Williamson; as well as DOD installation teams on boarders and ports and Interior Communication Electrician teams, with previous employers such as SAIC, NASSCO Shipyard and US Navy. Current Role Customer Service Director at Qnergy since 2024, head of US and CAN Service Department responsible for all financial (PNL), operations relating to the service to maintain Qnergy equipment on a multitude of Energy client’s sites. Oversaw regional service centers including inventory, service technicians and facility. As Operations & Procurement Manager at Cypress In-Line Inspection from September 2019 to 2024, responsible for planning, directing, and coordinating activities for municipal water and oil & gas inspection. Skilled in managing manufacturing, R&D, and production revisions in alignment with organizational objectives, ensuring customer specifications are met and advanced operational methodologies are implemented. Worked with a variety of clients including Philips 66, Dominion Energy, Suncor, Targa, Enterprise, Energy Transfer, Marathon, Chevron, Plains All America, City of New Jersey, City of Denver CO, City of San Francisco CA and City of Redding CA. He is experienced in operating equipment such as forklifts, cranes, backhoes, pumps, generators, and electrical/mechanical control systems. Since the beginning of his professional career has been exposed to a vast diversity of departments, such as Service/ operations, Field Services, Production, Inventory, Project management, logistics including scheduling and coordination. Successful history of managing diverse teams and promoting a safe operational environment and strong background in problem-solving skills. Proficiency in PES, Lean Six Sigma, Theory of Constraints, and Change Management principles. During his tenure as Shop & Asset Supervisor at TDW from September 2007 to 2019, he supported field and shop technicians, collaborated with engineering and production teams, and maintained inventory for the service center, prioritizing resources to ensure successful completion of ILI projects. In his role as a Field Service Tech at SAIC from October 2006 to 2007, he was responsible for installing and operating complex electromechanical detection systems monitoring ports and border crossings worldwide. This role required managing systems such as Radiation Portal Monitors, Railroad Vacis, and OCR camera systems. Serving as an Installation Technician at NASSCO Shipyard from July 2006 to 2007, Joe handled electrical hook-ups, motors, controllers, audiovisual equipment.

Versatile customer service professional skilled in leadership, strategic planning, and process optimization. Adept at driving team collaboration and delivering consistent results through effective communication and problem-solving. Strong background in developing solutions, enhancing customer satisfaction, and adapting to evolving needs. Recognized for reliability and fostering positive work environments. Experienced with team leadership, customer relationship management, and process improvement. Utilizes strategic planning to enhance service delivery and customer satisfaction. Track record of fostering team collaboration and efficiently resolving complex customer issues. Customer service professional driven by high standards and commitment to delivering results. Extensive experience in enhancing customer satisfaction through strategic problem resolution and process optimization. Known for fostering team collaboration and adapting to dynamic environments. Proficient in leadership, communication, and conflict resolution. Knowledgeable [Customer Service Director] with solid background in leading customer service teams to achieve high client satisfaction. Proven ability to streamline processes and enhance service delivery, resulting in improved customer retention. Demonstrated leadership and problem-solving skills, effectively managing team dynamics and resolving complex customer issues. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Analytical with keen eye for metrics. Skilled in developing and implementing customer service policies and procedures. Approachable leader with collaborative input around team members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Successful with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.