Joseph McGovern
Sewell,NJ
Summary
Driven Rooms Division Manager with 20 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
16
16
years of professional experience
Work History
Custodian
Washington Township Public Schools
04.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Front Office Operational Accountant
The Venetian Las Vegas
11.2021 - 10.2023
- Compiled hotel and restaurant reports, including Flash, Forecast, P&L Summary, Accounts Receivable Aging, Actual vs Budget Analysis
- Maintain subsidiary payroll summary registers and reports and assisted in posting of month-end journal entries.
Assistant General Manager
The Home2Suites
02.2020 - 11.2021
- Acted as property manager when General Manager not present
- Implemented and managed Covid-19 standard operating procedures.
Linen Services Manager
The Cosmopolitan of Las Vegas
09.2019 - 02.2020
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Executive Housekeeper
The Cromwell
07.2018 - 09.2019
- Increased guestroom cleanliness scores 18%
- Partnered with IT, Security and Front Office to implement a new emergency system 'REACT Panic Mobile'.
Director of Guest Services
Wyndham Grand Desert
01.2014 - 06.2018
- Created, managed and met 2.5 million dollar Front Office budget 3 years in a row
- Lead and developed staff of 65 associates including 7 salaried managers
- Maintained above 90% on both internal and quality assurance audits.
Front Office Manager
The Platinum Hotel
01.2012 - 01.2014
- Interviewed, hired, trained and coached all front desk, pbx, concierge, bell and valet staff
- Scored average of 93% in overall performance evaluations.
Executive Housekeeper
The Platinum Hotel
08.2010 - 01.2012
- Reached #1 ranking on TripAdvisor out of 312 properties
- Streamlined operations and prioritized tasks, allowing GRA to reduce average cleaning by 6 minutes per room through innovative processes
- Implemented and helped install HOTSOS and REX systems.
Housekeeping Supervisor
The Platinum Hotel
10.2008 - 08.2010
- Inspected and monitored all 75-100 guest rooms daily and public areas
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Bachelor of Science - Hospitality Management
Stockton University
Absecon, NJ06.2007
Skills
- Conflict Resolution
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Friendly, Positive Attitude
- Excellent Communication
- Organizational Skills
- Critical Thinking
Timeline
Custodian
Washington Township Public Schools
04.2023 - Current
Front Office Operational Accountant
The Venetian Las Vegas
11.2021 - 10.2023
Assistant General Manager
The Home2Suites
02.2020 - 11.2021
Linen Services Manager
The Cosmopolitan of Las Vegas
09.2019 - 02.2020
Executive Housekeeper
The Cromwell
07.2018 - 09.2019
Director of Guest Services
Wyndham Grand Desert
01.2014 - 06.2018
Front Office Manager
The Platinum Hotel
01.2012 - 01.2014
Executive Housekeeper
The Platinum Hotel
08.2010 - 01.2012
Housekeeping Supervisor
The Platinum Hotel
10.2008 - 08.2010
Bachelor of Science - Hospitality Management
Stockton University
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