JOSEPH MCGUGAN JR
Maitland,FL
Summary
Skilled Installation Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker who requires little to no supervision. Installation and Support Technician well-versed in troubleshooting equipment and network problems. Analytical thinker who quickly and accurately diagnoses and repairs technical issues. Alarm installation expert. Network connectivity knowledge Motivated team player. Excellent communication skills. IP cameras and networks knowledge.
Overview
24
24
years of professional experience
Work History
Tech Support Manager
Nutech National Fire & Security
04.2022 - Current
- Insure sure tech support has each job install folder for each day. Notify Tech Support personnel of jobs, assign as needed, review scope of work, identify challenges and resolutions.
- Morning review with tech support service calls scheduled , scope of work and identify challenges with resolutions.
- Answer all technical questions for tech support, managers, customers timely and completely.
- Develop ways to improve department performance and productivity.
- Review and approve photos upon install completion.
- Program panels, cameras review, review panel programming.
- Manage tech support including staffing, employee reviews, hire/fire, productivity reviews.
Commercial Alarm Installer
ADT Protection 1
01.2017 - 04.2022
- Install Analog and IP Cameras
- Install Card Access Systems Install Fire Alarm Systems Install
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Fully installed fire alarms and various security devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Residential Alarm Installer
Vector Security
01.2004 - 12.2017
- Transferred tools, parts, equipment and supplies to and from work stations
- Installed machinery, equipment and new and replacement parts
- Connected and disconnected wiring, piping and tubing
- Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment
- Maintained all building systems to protect against inefficient operation and physical
- Deterioration
- Strong ability to trouble shoot and correct problems
- Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells
- And manual call points
- Performed fire alarm system installation and repair
- Maintained all building systems to protect against inefficient operation and physical deterioration
- Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells and manual call points
- Performed fire alarm system installation and repair.
Security Guard
Larry Haban Security Services
03.2002 - 12.2003
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Combat Engineer
United States Army
04.1999 - 04.2002
- Developed and led training programs in preparation for combat
- Trained in the use of tear gas and explosives
- Sorted and routed incoming correspondence and messages
- Employed, fired and recovered anti-personnel and anti-tank mines
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
- Surveyed and analyzed terrain to determine optimum equipment placement and use
- Supervised improvisatory construction projects
- Led fire team during infantry dismounted battle drills and situational training exercises
- Supervised teams in support of security and installation law and order operations
- Placed explosives and performed mine-sweeping activities on land.
Education
High School Diploma -
Bensalem High School
Bensalem, PA1997
Skills
- Troubleshooting and Assistance
- Video Surveillance Systems
- Safety Policies and Measures
- Fire Alarm System Wiring
- Residential Construction
- Critical Thinking
- Supervising Technicians
- Networking Skills
- Product Specifications
- Maintaining Clean Work Areas
- Active Listening
- Project Deadlines
- OSHA Compliance
- Access Control Systems
- Installing Systems
- Exceptional multi-tasker
Additional Information
- ACCOMPLISHMENTS ,
- Awarded the Army Service Ribbon in,1997.
- Awarded the Army Achievement Medal in,1999,2001.
- Awarded Certificates of Achievement in,1999,2000,2001.
- Awarded NATO Ribbon in,2001.
- Awarded Kosovo Campaign Medal in,2001.
- Awarded Overseas Ribbon in,2002.
- FASA/BASA in, 2023
Timeline
Tech Support Manager
Nutech National Fire & Security
04.2022 - Current
Commercial Alarm Installer
ADT Protection 1
01.2017 - 04.2022
Residential Alarm Installer
Vector Security
01.2004 - 12.2017
Security Guard
Larry Haban Security Services
03.2002 - 12.2003
Combat Engineer
United States Army
04.1999 - 04.2002
High School Diploma -
Bensalem High School
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