Joseph McGuire
Nutley,NJ
Summary
Customer-focused Territory Manager successful in developing high-performing teams to exceed performance standards. Well-versed in driving business growth and delivering quality customer service. Develops and implements business and territory plans.
Overview
17
17
years of professional experience
Work History
District Manager
OSL Retail Services
Monroe, NY
01.2023 - Current
- Supervised operations across a district encompassing 14 locations.
- Led recruitment, training, and termination processes to maintain a high-performing team.
- Directed team efforts to achieve sales targets and maximize commission payouts.
- Guided employees through daily coaching to boost productivity.
Territory Manager
T-Mobile
Parsippany, NJ
07.2014 - Current
- Liaised with sales manager to develop market analysis, strategy and promotional pricing.
- Consulted with customers to gain feedback and improve experience
- Leveraged direct and organic strategies to penetrate new business and grow accounts.
- Interpreted marketing data to develop sales techniques.
- Trained staff members on effective sales techniques, boosting individual and group goal attainment.
District Manager
Imobile
Plainview, NY
02.2012 - 07.2014
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised 20 locations and managed all performance metrics within NJ/NY territory.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Restructured frameworks, hired optimal staff and enhanced training programs.
- Created customer service model used at multiple locations.
Store Manager
Sprint
New York, NY
11.2007 - 01.2012
- Responsible for leading a staff and developing strategies to consistently hit multiple sales metrics while delivering the best customer experiences possible
- Ranked “Top 20” sales rep multiple times as a lead sales expert
- Consistently developed and implemented strategies for selling new products in an industry that is continuously changing and growing
- Award winning customer service by developing relationships with customers and going above and beyond to provide the best possible customer service
- Responsible for training and mentoring new employees
- Reviewed, analyzed and presented store quarterly results along with a plan of action to increase sales and continue to improve the customer experience
- Ranked #1 store in District on multiple occasions
- Awarded “Circle of Excellence” for being in the top 5 stores in the Northeast
- Region
- Two-time winner of B.O.S.S award for operational excellence
- Ranked top 100 store in Nation for Customer Satisfaction
Education
Bachelor of Arts - Communication
William Paterson University
06.2006
Skills
- Pipeline Development
- Customer Relationship Management
- Product Demonstrations
- Verbal and Written Communication
- Issue Resolution
- Business Growth
- Goal Setting
- Staff Training
- Relationship Building
- Budget Management
References
References Available Upon Request
Timeline
District Manager
OSL Retail Services
01.2023 - Current
Territory Manager
T-Mobile
07.2014 - Current
District Manager
Imobile
02.2012 - 07.2014
Store Manager
Sprint
11.2007 - 01.2012
Bachelor of Arts - Communication
William Paterson University
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