JOSEPH MCHUGH
Wilmington,United States
Summary
Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. As well as professional focus on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Compliance Associate
CSC
Wilmington, United States
12.2023 - Current
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes
Content Creator
YouTube
10.2020 - Current
- Developed original content through social listening and independent sources
- Conducted online research to obtain relevant information and materials
- Connected with people through social media
- Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
Front Desk Associate
Planet Fitness
04.2022 - 09.2023
- Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone
- Stored guest valuables in safe and individual boxes for security
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Confirmed important personal and payment information for compliance with security and payment card industry standards
Basketball Coach
YMCA
Wilmington, United States
04.2020 - 07.2021
Education
Bachelor of Science - Media Design/Marketing
Wilmington University
New Castle, DESkills
- Customer Assistance
- Search Engine Optimization
- Online Content Development
- Channel Marketing
- Video Editing Software
- Graphics Editing
- Social Interaction
- Customer Due Diligence
- Safety Compliance
- Database Management
- Audit management
- Data Entry
- CPR Certified
- Retail experience
- Conflict Management
Timeline
Compliance Associate
CSC
12.2023 - Current
Front Desk Associate
Planet Fitness
04.2022 - 09.2023
Content Creator
YouTube
10.2020 - Current
Basketball Coach
YMCA
04.2020 - 07.2021
Bachelor of Science - Media Design/Marketing
Wilmington University