Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph McManus

Charlotte,NC

Summary

Dynamic sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

12
12
years of professional experience

Work History

Sales Representative

South Charlotte Pressure Washing
03.2024 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Account Executive

Total Quality Logistics Inc.
01.2022 - 03.2024
  • Managed client accounts to ensure satisfaction and retention through effective communication.
  • Developed tailored logistics solutions addressing specific customer needs and operational challenges.
  • Coordinated with various departments to streamline processes and improve service delivery timelines.
  • Conducted market research to identify potential clients, enhancing lead generation efforts significantly.

Sales Representative Manager

CLC Moving
09.2020 - 01.2022
  • Developed and implemented sales strategies to enhance team performance and drive revenue growth.
  • Analyzed market trends to identify opportunities for expanding product offerings and increasing sales effectiveness.
  • Managed client relationships, addressing concerns promptly to maintain high satisfaction levels and loyalty.

Front of House Manager

Hickory Tavern
06.2017 - 09.2020
  • Supervised daily operations to ensure exceptional guest experiences and service quality.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented staff scheduling strategies to optimize labor efficiency during peak hours.
  • Collaborated with kitchen team to streamline communication and improve order accuracy.

Sales Representative

Cutco Cutlery
05.2013 - 05.2013
  • Assisted customers with product inquiries and recommendations to enhance satisfaction.
  • Processed sales transactions accurately and efficiently using point-of-sale systems.
  • Maintained knowledge of product features and benefits to effectively address customer needs.
  • Collaborated with team members to achieve daily sales goals and improve store performance.

Education

Bachelor of Arts - Finance

University of North Carolina At Wilmington
Wilmington, NC
06-2017

Skills

  • Sales Forecasting
  • Customer Service
  • Business Development
  • Client Service
  • Account Servicing
  • Territory Sales

Timeline

Sales Representative

South Charlotte Pressure Washing
03.2024 - Current

Account Executive

Total Quality Logistics Inc.
01.2022 - 03.2024

Sales Representative Manager

CLC Moving
09.2020 - 01.2022

Front of House Manager

Hickory Tavern
06.2017 - 09.2020

Sales Representative

Cutco Cutlery
05.2013 - 05.2013

Bachelor of Arts - Finance

University of North Carolina At Wilmington

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