Joseph McNally

Cook Supervisor/Retail Sales Associate

Chartwells Compass Group

Scranton, PA

08.2018 - Current

Solved customer complaints quickly and efficiently when necessary.
Resolved customer complaints regarding food quality or service promptly and professionally.
Monitored food quality control and safety standards to ensure compliance with health regulations.
Implemented systems designed to improve efficiency within the kitchen environment.
Performed regular inspections of kitchen equipment to ensure it is properly maintained.
Researched innovative recipes that could be added to the menu while staying within budgetary constraints.
Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
Monitored inventory levels and placed orders for necessary supplies as needed.
I have volunteered with Samaritan's Purse for natural disaster relief in Boone, North Carolina.
Coordinated the ordering of ingredients, supplies and equipment needed for daily operations.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Promoted safe working conditions by monitoring safety procedures and equipment.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Provided guidance to employees regarding job duties and performance expectations.
Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
Assisted restaurant in meeting financial targets by achieving food quality objectives.
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Completed transactions in an efficient manner while providing excellent customer service.
Tracked inventory levels throughout the day and restocked items as needed.