Joseph McQuaid
Valrico,FL
Summary
Dynamic logistics professional with extensive experience at UPS, excelling in quality checks and advanced communication. Proven track record in implementing process improvements that enhanced service quality and reduced errors. Skilled in equipment repair and training teams to optimize operations, ensuring compliance with safety standards and delivering exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Feeder On Road Supervisor
UPS
06.2021 - 08.2025
- Operated automated sorting equipment to facilitate efficient package processing.
- Ensured compliance with safety protocols and guidelines during high-volume operations.
- Collaborated with team members to optimize workflow and reduce operational delays.
- Trained new employees on equipment operation and safety procedures to enhance productivity.
- Monitored package quality and addressed discrepancies to maintain service standards.
- Implemented process improvements that streamlined package handling and reduced errors.
Pre-load Supervisor
UPS
03.2020 - 06.2021
- Supervised daily preload operations to ensure timely package processing and delivery.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated workflow to optimize loading efficiency and minimize delays.
- Implemented process improvements that enhanced service quality and reduced errors.
Package Car Driver Supervisor
UPS
10.2014 - 03.2021
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Loaded and unloaded packages efficiently, ensuring proper handling to prevent damage.
- Maintained accurate records of deliveries, capturing signatures and tracking package status.
- Navigated designated routes using GPS technology, optimizing delivery times and fuel usage.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure safety compliance.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Package,Delivery Driver Supervisor
UPS
08.2007 - 09.2014
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed route planning to optimize delivery schedules and minimize delays.
- Conducted pre-trip vehicle inspections to ensure operational readiness and safety standards.
- Assisted in training new drivers on best practices for package handling and customer service.
Education
MBA - MBA
Suffolk University
Boston, Massachusetts, MA06.2004
Bachelor of Arts - Economics
University of Massachusetts, Boston
Boston, Massachusetts, MA08.1997
Skills
- Quality checks
- Advanced communication
- Equipment Repair
- Logistics expertise
Certification
CDL A
Timeline
Feeder On Road Supervisor
UPS
06.2021 - 08.2025
Pre-load Supervisor
UPS
03.2020 - 06.2021
Package Car Driver Supervisor
UPS
10.2014 - 03.2021
Package,Delivery Driver Supervisor
UPS
08.2007 - 09.2014
MBA - MBA
Suffolk University
Bachelor of Arts - Economics
University of Massachusetts, Boston