Joseph M Cullen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Spirited Automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
32
32
years of professional experience
Work History
Parts Counter Person
Courtesy Chevrolet Center
08.2017 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
Parts Counter Person
Quality Chevrolet /Isuzu
01.2012 - 07.2017
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Parts Counter Person
Courtesy Chevrolet Center
10.1995 - 07.2010
- 5 Million in Inventory Control
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Wholesale Parts Sales
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Electrical Mechanical Repairman
United States Navy
01.1993 - 01.1995
- Electrical Mechanical Repairman
- Aircraft Inspection
- Daily Mechanical Upgrades
- Fueled Aircraft
- All Pilot, Aircraft, and Shipboard Safety Checks
- Corrosion Control Maintenance
- Flight Deck Firefighting
Education
Fund of Water/Wastewater Tech, Calc In Water/Wastewater Tech, Applied Hydraulics, Plant Operation Water Treatment, Plant Operation Wastewater Treatment, Water Distribution Systems, Wastewater Collection Systems, Mechanical Maintenance
Cuyamaca College
San Diego, CA09.2024
Skills
- Gm Epic Parts Catalog
- Reynolds & Reynolds
- Kay Electronic Parts Catalog
- Invoice Processing
- Training and coaching
- Suggestive Selling
- Attention to Detail
- Problem-solving abilities
- Purchase Orders
- Computer Literacy
- Ordering parts
- Upselling strategies
- Vehicle operations knowledge
- Email Communication
- Supply orders
- Knowledge of Windows Operating System
Accomplishments
- 7 Time GM Million Dollar Sales Award
- Best Parts Sales Year 2009 with 1.76 Million in Sales
- California Department of Health Drinking Water Program Grade 2 Water Treatment Operator Certification
- Grade 2 Water Distribution Operator Certification
References
References are available on request.
Timeline
Parts Counter Person
Courtesy Chevrolet Center
08.2017 - Current
Parts Counter Person
Quality Chevrolet /Isuzu
01.2012 - 07.2017
Parts Counter Person
Courtesy Chevrolet Center
10.1995 - 07.2010
Electrical Mechanical Repairman
United States Navy
01.1993 - 01.1995
Fund of Water/Wastewater Tech, Calc In Water/Wastewater Tech, Applied Hydraulics, Plant Operation Water Treatment, Plant Operation Wastewater Treatment, Water Distribution Systems, Wastewater Collection Systems, Mechanical Maintenance
Cuyamaca College
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