Joseph Meece

Call Center Representative

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Maintained up-to-date knowledge of product and service changes.

Pilot Program(Covid-19 schedule Vaccines)

• Assisted with scheduling vaccines for medicare eligible members in Louisville Kentucky.

Pilot Program(Spending Account Card Inquiries)

Dates: 01/2023- Current

• Handled escalated inquiries professionally, effectively resolving complex issues and ensuring client satisfaction.
• Problem solved issues regarding benefits the Spending Account Card offered.

• Enhanced overall tree health by performing precise pruning and trimming tasks.
• Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
• Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
• Promoted safety in the workplace by adhering to industry guidelines, including proper equipment usage and maintenance.
• Collaborated with team members to ensure optimal results while working on large-scale projects.
• Developed strong professional relationships with clients based on trust, reliability, and consistent delivery of quality services provided in a timely manner.
• Maintained a clean, organized work site, demonstrating professionalism and respect for the property owners throughout each project''s duration.
• Prepped trimming tools by sharpening shears, grinders, and saw teeth.
• Operated Skid Steer and Sky Trim machines to safely move materials.