Joseph Melchiorre
Swedesboro,NJ
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Shift Manager
Rivers Casino
Philadelphia, PA
10.2021 - 03.2024
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Maintained detailed records of employee attendance, punctuality, and overtime.
- Supervised 50+ employees, ensuring efficient production processes.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Shift Supervisor
Live Casino
Philadelphia, PA
02.2021 - 10.2021
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed operations and adjusted scheduling to maximize productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Resolved customer complaints in a timely manner.
- Identified areas of improvement within the department and implemented necessary changes.
- Assigned tasks to team members based on their strengths and skill sets.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved customer complaints promptly and professionally.
- Supervised 50+ employees, ensuring efficient production processes.
- Trained and developed new team members on operating procedures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Identified needs of customers promptly and efficiently.
Shift Manager
Harrah's Casino
Chester, PA
09.2011 - 08.2020
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between employees or customers in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Analyzed production data to identify areas of improvement or optimization.
- Maintained detailed records of employee attendance, punctuality, and overtime.
- Supervised 50+ employees, ensuring efficient production processes.
- Trained and developed new team members on operating procedures.
- Ensured proper staffing levels to meet production demands.
- Evaluated employee performance and provided constructive feedback.
- Enforced company policies and addressed workplace conflicts professionally.
- Identified needs of customers promptly and efficiently.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Education
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJ06-1995
Some College (No Degree) - Math Major
Rutgers University
Camden, NJSkills
- Team Development
- Equipment Troubleshooting
- Staff Development
- Quality Assurance
- Hiring and Recruiting
- Energetic and Enthusiastic
- Decision-Making
- Staff Training and Onboarding
- Staff Motivation
- Handling Customer Complaints
- Relationship Building
- Schedule Management
- Interpersonal Skills
Softball Coach
I have been a Travel/Little League Softball coach for over 15 years. I manage and coach with the same goals in mind, achieving success as a team and family.
Timeline
Shift Manager
Rivers Casino
10.2021 - 03.2024
Shift Supervisor
Live Casino
02.2021 - 10.2021
Shift Manager
Harrah's Casino
09.2011 - 08.2020
High School Diploma -
Kingsway Regional High School
Some College (No Degree) - Math Major
Rutgers University