Summary
Overview
Work History
Education
Skills
References
Timeline
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Joseph Mendoza

Lancaster,CA

Summary

Focused on offering first-rate support to every client while working to obtain necessary payments. Experienced in building rapport with each client in order to effectively close alerts. Advanced skills in MS Excel. Experienced team player adept at account reviews, customer service, and solution management. Positive and upbeat individual skilled in relationship-building and customer retention.

Overview

6
6
years of professional experience

Work History

Sr Account Resolution Specialist

Input 1, LLC
10.2021 - Current
  • Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
  • Enhanced client satisfaction through timely resolution of billing disputes and payment issues.

Stock/Sales Support

Howard's Appliances
01.2018 - 08.2021
  • Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
  • Reduced order processing time through meticulous attention to detail in handling purchase orders and inventory updates.
  • Strengthened collaboration among team members by organizing regular meetings and training sessions for professional development.
  • Boosted sales performance by providing efficient administrative support to the sales team.

Education

High School Diploma -

Grover Cleveland Charter High School
Reseda, CA
06.2014

Skills

  • Claims Processing
  • Documentation skills
  • Integrity checks
  • Documentation abilities
  • Information Gathering
  • Data entry proficiency

References

Connor Dyer - Business Systems Analyst Operations Support

(818) 319-9840 | cdyer@input1.com


Haley Johnson - Senior Account Adjustment Specialist

(818) 858-7212 | hjohnson@input1.com


Timeline

Sr Account Resolution Specialist

Input 1, LLC
10.2021 - Current

Stock/Sales Support

Howard's Appliances
01.2018 - 08.2021

High School Diploma -

Grover Cleveland Charter High School

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Joseph Mendoza