Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Meono

Superior,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Maintenance Manager

Hertz, Car Rental Corporation
06.2021 - Current
  • Planning daily workflow with daily agenda for Mechanics and Utilities
  • Managing 60 + employees, 7 managers and overseeing Hertz local editions/ mountain locations
  • Coordinating and managing on lot/off lot venders such as Swift, Spiffy, Tire Xpress, Johnny's Tires, Dent Pro, Auto Glass Now, Colorado Mountain Glass, Glass works
  • Caliber Collision, Pep Boys etc
  • Knowledgeable in parts/tire ordering from Dealerships and aftermarket outlets such as John Elway, Larry Miller, etc
  • Oreilly's auto store
  • Coordinate and ensure PDI process are meet for new/used vehicles
  • Ensure Warranty vehicles are capture and covered by OEM and maintenance programs
  • Conducting daily huddles/ One on one meeting to discuss areas of opportunities, coaching and addressing low performers
  • Responsible for Weekly payroll, update attendance and time off request sheets
  • Coordinating and ordering new/used oil pick-up and drop off for Hertz and DTG as well as DEF
  • Knowledgeable and work with applications such as HMP, QCS, EAM, Oracle, VAW, DASH, Tableau
  • Collaborating with operation to ensure right vehicles need to meet reservation demand and achieve sales goals.
  • Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.

Sr. Operations/ Customer Service Manager

Hertz, Car Rental Corporation
07.2012 - 06.2021
  • Responsible for 100 + employees and managers (Car Cleaners/ Customer service agents/bus drivers
  • Strong management in communicating, interpersonal relationships, customer service, problem solving, fleet management, and sales skills
  • Managing fleet thru 37 acres of property at all different types of business demand needs
  • Played pivot roll on rolling out new program “Ultimate choice” replenish program
  • Organized and coordinated Daily lot plan
  • In charge of movement of fleet
  • Strong strategic planning and analytical skills including ability to forecast demand and utilization
  • Manage all business aspects from Operations, Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analytics
  • Responsible for managing unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, payroll, safety, hiring new employees and provide them with training
  • Responsible for scheduling and managing coverage for Vehicle service attendant and CSR's base on budget and business demand using “Labor Planning Tool”
  • Responsible for ordering supplies using oracle and ordering thru third-party venders using Oracle
  • Coach employees how to improve their ability to sell and meet customer needs using Tableau and Inmoment program
  • Preforming coaching to low and high performers
  • Review sales goals and expectations
  • Inspire staff members to reach for high goals, encourage open discussion of ideas for improving company's performance and challenge staff members to develop to their potential.
  • Establish Daily game plan for walk-up pricing and UPG's according to supply and demand.
  • Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
  • Championed process improvements within department using lean methodologies which led to reduced waste and increased efficiency in daily operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operational Manager

Thrifty, Car Rental
03.2009 - 11.2011
  • Oversaw operations for rental and valet service
  • Managed and coordinated staff of 45 employees 7 managers
  • Influence and motivate staff in team environment
  • Build and maintain professional relationships with local business organizations and government agencies to enhance organizational growth
  • Supervised, trained, develop and motivate employees, resolve customer complaints and customer issues
  • Maximized incremental sales from YTD, walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation
  • Monitored and recommended daily rental rate quotations based on fleet inventory and rental reservations (Daily Game Plan) for am and pm shift
  • Prepared and reviewed various reports, such as Daily Business Reports, overdue/due-back reports, commission reports, and location performance reports and recommended or initiated associated actions; ensured whereabouts of all rental vehicles by conducting lot
  • Composed and created weekly sales contest to increase sales and productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Associates Degree - Business Finance

Kingsborough College
Brooklyn, NY

Continued education - Business Finance

Brooklyn College
Brooklyn, NY

Skills

  • Microsoft Suite
  • Communication skills
  • Excel
  • Power Point
  • Oracle-procurement
  • Leadership
  • Emotional Intelligence
  • Problem-Solving
  • Critical thinking
  • Computer literate
  • Interpersonal skills

Timeline

Maintenance Manager

Hertz, Car Rental Corporation
06.2021 - Current

Sr. Operations/ Customer Service Manager

Hertz, Car Rental Corporation
07.2012 - 06.2021

Operational Manager

Thrifty, Car Rental
03.2009 - 11.2011

Associates Degree - Business Finance

Kingsborough College

Continued education - Business Finance

Brooklyn College

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Joseph Meono