Joseph Mercer
Indianapolis,IN
Summary
Goal-driven Assistant Store Manager offering over 19 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager Zone 1
Lowes Home Improvment
Indianapolis, IN
04.2022 - Current
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Delegated work to staff, setting priorities and goals.
- Developed multiple supervisors, preparing them to further their careers.
- Partnered with merchandising team to insure company plays were followed through and measured results.
- Focused on receiving and merchandising live plants to insure no loss or inventory disruptions.
- Coordinated with vendors to secure product availability at competitive prices.
Assistant Store Manager Pro
Lowes Home Improvment
Indianpolis, IN
06.2021 - 04.2022
- Developed sales team to maximize sales and profit.
- Partnered with various construction and development companies to become a partner in their business.
- Worked to improve customers perception of store and team.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed day-to-day duties accurately and efficiently.
Assistant Store Manager of Operations
Lowes Home Improvment
Indianapolis, IN
01.2021 - 06.2021
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Managed stocking crews as well shipping and delivery teams to ensure flawless execution.
- Made schedules and reviewed other department schedules to ensure staffing needs were met.
- Managed the day-to-day operations of the store, including customer service, inventory management and merchandising.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Performed regular inventory audits to maintain accurate stock levels.
Assistant Store Sales Manager
Lowes Home Improvment
Indianapolis, IN
08.2019 - 01.2021
- Cultivated a sales team with focus on customer needs being met through 1-on-1 coaching and reinforcing training.
- Focused on accuracy of projects being sold with minimal errors.
- Reviewed sales/score cards to measure productivity or goal achievements were being met.
- Taught sales technics focusing on building relationships with clientele furthering relationship and future purchases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Interior Specialist
Lowes Home Improvment
Indianapolis, IN
05.2014 - 08.2019
- Maintained top 10 within company sales during full five years in this position.
- Only person to sell over a million dollars in this role within the first year.
- Exceeded company goals by double digits yearly.
- District trainer/mentor for other PSI in the Indianapolis market.
- Worked with corporate to identify flaws in program and implement solutions to further companies profit as well as top line.
Education
High School Diploma -
Stuttgart American High School
Stuttgart, Germany06-1988
Skills
- Store Organization
- Records Management
- Operations Oversight
- Business Development
- Loss Prevention
- Stock Management
- Team Building and Leadership
- Upselling and Cross Selling
- Issue Resolution
- Time Management
- Flexible Schedule
- POS Systems
- Attention to Detail
- Vendor Management
- Employee Scheduling
- Customer Service and Engagement
Affiliations
- Home improvement projects
- Wood working
References
References available upon request.
Timeline
Assistant Store Manager Zone 1
Lowes Home Improvment
04.2022 - Current
Assistant Store Manager Pro
Lowes Home Improvment
06.2021 - 04.2022
Assistant Store Manager of Operations
Lowes Home Improvment
01.2021 - 06.2021
Assistant Store Sales Manager
Lowes Home Improvment
08.2019 - 01.2021
Project Interior Specialist
Lowes Home Improvment
05.2014 - 08.2019
High School Diploma -
Stuttgart American High School