Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Merrell

El Paso,TEXAS

Summary

Patient Tutor offers many years of comprehensive experience teaching diverse students how to learn and retain information, for improved test scores and academic success. Focused on giving students confidence to improve performance. Collaborative and decisive leader with outstanding multitasking and mentoring abilities.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Private Tutor

A+ Tutoring Center
El Paso, TEXAS
01.2009 - Current
  • Assessed and evaluated student progress in order to adjust teaching methods accordingly.
  • Provided individualized instruction to students based on their academic needs.
  • Encouraged and motivated students to work hard towards achieving their educational goals.
  • Counseled students on study skills, organizational techniques, time management strategies.
  • Developed individualized lesson plans to meet the needs of each student.
  • Assessed student progress and provided feedback on a regular basis.
  • Communicated regularly with parents regarding the performance of their children.
  • Coached students through challenging material with positive reinforcement and encouragement.

Wireless Senior Representative

DISH
El Paso, TEXAS
09.2021 - 01.2024
  • Assisted customers with product selection, order placement, and billing inquiries.
  • Acted as an escalation point for complex issues requiring additional resources or expertise.
  • Resolved escalated customer complaints in a timely manner.
  • Coordinated special projects within the department as assigned by management.
  • Answered questions and resolved concerns for customer support.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Processed customer orders and collected payment information.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Technical Support Representative

HGS - Hinduja Global Solutions
El Paso, TEXAS
07.2013 - 08.2014
  • Assisted customers with installation of new hardware and software applications.
  • Performed regular maintenance checks on customers' systems.
  • Recommended upgrades or additional features that could enhance user experience.
  • Provided technical assistance to customers through phone, email and chat support.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Supported customers with online billing, access and account issues.

Director

Knowledgepoints
Plano, TEXAS
06.2005 - 08.2008
  • Managed budgeting and financial planning processes for the organization.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Served as a public spokesperson at industry events or conferences.
  • Directed operations to improve efficiency and increase profit margins.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.

8th Grade English Teacher

San Elizario ISD
San Elizario, TEXAS
08.2004 - 06.2005
  • Promoted a safe and respectful classroom atmosphere conducive to learning.
  • Assessed student progress through formative and summative assessments.
  • Conducted parent-teacher conferences to discuss student progress.
  • Maintained accurate records of student attendance, grades, assessments, and other pertinent information.
  • Utilized a variety of teaching techniques such as lecture, discussion, cooperative learning activities, and multimedia presentations to engage students in the subject matter.
  • Actively participated in professional development activities such as workshops or seminars related to 8th grade English education topics.
  • Conducted parent-teacher conferences to discuss student performance and behavior issues.
  • Developed and implemented engaging lesson plans to facilitate student learning of 8th grade English language arts standards.

Center Director

Sylvan Learning Centre
El Paso , TEXAS
03.1995 - 06.2004
  • Conducted regular staff meetings to discuss department objectives and goals.
  • Assisted in developing strategies to increase revenue streams for the center.
  • Monitored financial performance of the organization against established targets.
  • Identified areas of improvement and implemented corrective measures where necessary.
  • Ensured compliance with local, state, and federal regulations.
  • Planned special events such as seminars, workshops and conferences held at the center.
  • Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
  • Oversaw recruitment, hiring, training and supervision of staff members.
  • Developed and deepened relationships with center children and families.

Education

Bachelor of Arts - American And English Literature

University of Texas El Paso
El Paso, TX
06-1994

Skills

  • Project Management
  • Organization
  • Schedule Management
  • Network Administration
  • Information Security
  • IT service management

Certification

  • Certified English Teacher (grades 6-12)
  • COMP/TIA Certification: A+, NET+, SEC+

Timeline

Wireless Senior Representative

DISH
09.2021 - 01.2024

Technical Support Representative

HGS - Hinduja Global Solutions
07.2013 - 08.2014

Private Tutor

A+ Tutoring Center
01.2009 - Current

Director

Knowledgepoints
06.2005 - 08.2008

8th Grade English Teacher

San Elizario ISD
08.2004 - 06.2005

Center Director

Sylvan Learning Centre
03.1995 - 06.2004

Bachelor of Arts - American And English Literature

University of Texas El Paso

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Joseph Merrell