Joseph Meyer
Fort Worth,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Trulite Glass & Aluminum Solutions
2021.10 - Current
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Effectively communicates with our Accounting Department to make sure that all supportive financial documentation is properly submitted, and job accounts have been established
- · Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
- · Processes customer COD/CIA payments.
- · Oversees, onboardand/or conducts training of new or existing employees to include processes, work methods and procedures.
Customer Service Manager
Trulite Glass & Aluminum Solutions
2019.02 - 2021.10
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Effectively communicates with our Accounting Department to make sure that all supportive financial documentation is properly submitted, and job accounts have been established
- · Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
- · Processes customer COD/CIA payments.
- · Oversees, onboardand/or conducts training of new or existing employees to include processes, work methods and procedures.
Sales / Estimating
Trulite Glass & Aluminum Solutions
2017.02 - 2021.10
- Enhanced customer satisfaction by providing accurate sales estimates and timely followups.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Established strong relationships with clients through clear communication and prompt responses to inquiries.
- Collaborated with cross-functional teams to gather accurate data for precise sales estimations.
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining profitability targets.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
No Degree - Human Services
Columbia College
Fort Worth, TXHigh School Diploma -
Abingdon High School
Abingdon, IL05.1993
Skills
- Workflow Management
- Quality Assurance
- Audit Support
- Handling Escalations
- Project Management
- Account Management
- Customer Relations
- Problem-Solving
- Product Knowledge
- Customer Service
Timeline
Customer Service Manager
Trulite Glass & Aluminum Solutions
2021.10 - Current
Customer Service Manager
Trulite Glass & Aluminum Solutions
2019.02 - 2021.10
Sales / Estimating
Trulite Glass & Aluminum Solutions
2017.02 - 2021.10
No Degree - Human Services
Columbia College
High School Diploma -
Abingdon High School
Similar Profiles
Cynthia Campbell-SternCynthia Campbell-Stern
Regional Buyer at Trulite Glass & Aluminum SolutionsRegional Buyer at Trulite Glass & Aluminum Solutions
Michael RuppeMichael Ruppe
Production Manager at Trulite Glass and Aluminum SolutionsProduction Manager at Trulite Glass and Aluminum Solutions
NATHAN HIBBERTNATHAN HIBBERT
Operations Manager at Trulite Glass and Aluminum SolutionsOperations Manager at Trulite Glass and Aluminum Solutions