Joseph Meyer
Fort Worth,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Trulite Glass & Aluminum Solutions
10.2021 - Current
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Effectively communicates with our Accounting Department to make sure that all supportive financial documentation is properly submitted, and job accounts have been established
- · Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
- · Processes customer COD/CIA payments.
- · Oversees, onboardand/or conducts training of new or existing employees to include processes, work methods and procedures.
Customer Service Manager
Trulite Glass & Aluminum Solutions
02.2019 - 10.2021
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Effectively communicates with our Accounting Department to make sure that all supportive financial documentation is properly submitted, and job accounts have been established
- · Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
- · Processes customer COD/CIA payments.
- · Oversees, onboardand/or conducts training of new or existing employees to include processes, work methods and procedures.
Sales / Estimating
Trulite Glass & Aluminum Solutions
02.2017 - 10.2021
- Enhanced customer satisfaction by providing accurate sales estimates and timely followups.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Established strong relationships with clients through clear communication and prompt responses to inquiries.
- Collaborated with cross-functional teams to gather accurate data for precise sales estimations.
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining profitability targets.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
No Degree - Human Services
Columbia College
Fort Worth, TXHigh School Diploma -
Abingdon High School
Abingdon, IL05.1993
Skills
- Workflow Management
- Quality Assurance
- Audit Support
- Handling Escalations
- Project Management
- Account Management
- Customer Relations
- Problem-Solving
- Product Knowledge
- Customer Service
Timeline
Customer Service Manager
Trulite Glass & Aluminum Solutions
10.2021 - Current
Customer Service Manager
Trulite Glass & Aluminum Solutions
02.2019 - 10.2021
Sales / Estimating
Trulite Glass & Aluminum Solutions
02.2017 - 10.2021
No Degree - Human Services
Columbia College
High School Diploma -
Abingdon High School
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