Joseph Meza
Roseville,CA
Summary
Leading fulfillment associates to work safely and successfully in their work areas. Communicate with operations managers consistently and keep associates safe and on task driving great results in the FC.
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Overview
3
3
years of professional experience
Work History
PIC/Grocery Manager/Home Shopper/Front End Manager
Safeway Inc
07.2021 - Current
- Lead shifts by creating a positive work environment, improving areas of need/reinforcement of productivity, delivering great customer service
- Training associates on policy and work procedures ensuring things get done correctly and in a sufficient manner
- Tracking inventory of the store and organizing the sales floor and also backroom of the store
- Responsibility of running a grocery store by constant communication with upper management and handling emergencies
- Deescalating any worker/customer altercations
- Keeping track of any maintenance issues of the store
- Providing great customer service by answering phone calls, emails, and ensuring customer needs
Receive Process Guide/Learning Ambassador/Problem Solver/PIT Operator
Amazon.com Services LLC
10.2021 - 11.2022
- Help Lead shifts by communicating with managers consistently and establish a good repertoire with associates to develop a good working culture
- Assist Operations by communicating to fellow associates on safety and placing associates in specific positions to achieve better success
- Process Metrics and adjust/predict plans based on those metrics to improve work quality, improve rates, and prevent errors
- Operate PIT by maintaining the utmost safety by wearing proper protective equipment, following all traffic laws, and responsibly checking work areas for any pedestrians and safety hazards
- Problem solve and analytically think how to fix issues in real time and work efficiently to prevent stand still time
- Train new associates and develop great connections to make a great first impression working with amazon
- Teach and develop new associates and set them up for success
- TDR certified
Education
Associate’s - Math and Science, Engineering
Antelope Valley College
Lancaster, CAHigh School Diploma -
Paraclete High School
Lancaster, CASkills
- Strong Work Ethic
- Analytical Thinker
- Verbal and Written Communication skills
- PIT operator
- Time Management
- Problem solving
- Adaptability/Flexibility
- Proficient in Excel
- Proficient in Word
- Proficient in Powerpoint
- Self-motivated
- Ability to lift 50 IBs
- Trainer/Teacher
- Proficient Multi-tasking
- Collaboration/Teamwork
- Task delegation
- Merchandising strategies
- Safety monitoring
- Visual merchandising
- Store maintenance
- Product display oversight
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Team leadership
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer service management
Timeline
Receive Process Guide/Learning Ambassador/Problem Solver/PIT Operator
Amazon.com Services LLC
10.2021 - 11.2022
PIC/Grocery Manager/Home Shopper/Front End Manager
Safeway Inc
07.2021 - Current
High School Diploma -
Paraclete High School
Associate’s - Math and Science, Engineering
Antelope Valley College