Joseph Michael Vassallo Jr.
Vestal,NY
Summary
Results-driven sales and customer service professional with a strong background in consultative selling, relationship building, and solution-based customer engagement. Proven ability to identify customer needs, present tailored products and services, and consistently perform in high-accountability environments. Combines strong communication skills, adaptability, and discipline developed through retail sales, leadership, and public-service roles.
Overview
8
8
years of professional experience
Work History
Youth & Young Adult Pastor
Family Life Church
Vestal, NY
09.2023 - Current
- Develop and deliver structured curricula for youth and young adults.
- Lead groups, mentor individuals, and coordinate volunteers and events within the church and surrounding church areas.
- Managed church volunteer teams, enhancing participation and collaboration across various ministries.
- Provides spiritual guidance, pastoral care, and biblical teaching tailored to developmental stages
- Cultivates a welcoming environment that encourages belonging and trust
Detention Center Officer
Greenville County Detention Center
Greenville, SC
12.2022 - 08.2023
- Maintained safety and security in a fast-paced, high-responsibility environment.
- Documented incidents accurately and followed strict procedural compliance.
- Supervised inmate activities, ensuring compliance with facility rules and regulations.
- Enforced safety protocols to maintain secure environment for inmates and staff.
- Tracked and managed supplies and equipment for assigned housing units to ensure operational readiness and accountability
Wireless Specialist
Russell Cellular
Lima, NY
05.2018 - 07.2022
- Consulted with customers to assess needs and recommend appropriate wireless products and service plans.
- Consistently ranked among the top performers company-wide in sales metrics including new account activations, upgrades and add-ons
- Exceeded sales targets through effective product knowledge and customer engagement.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Theology
Elim Bible Institute & College
01.2022
Associate of Science - Pastoral Ministries
Elim Bible Institute & College
01.2016
Skills
- Customer service
- Customer care
- Relationship building
- Active listening
- Negotiation
- Sales presentations
- Product description
- Complaint handling
- Up-selling
- Cross-selling products and services
- Follow-up communications
- Product and service knowledge
Timeline
Youth & Young Adult Pastor
Family Life Church
09.2023 - Current
Detention Center Officer
Greenville County Detention Center
12.2022 - 08.2023
Wireless Specialist
Russell Cellular
05.2018 - 07.2022
Associate of Science - Pastoral Ministries
Elim Bible Institute & College
Bachelor of Science - Theology
Elim Bible Institute & College