Joseph Michalski
Support Specialist | Tier 2 AmFB
Lincoln,NE
Summary
3+ year experienced support professional with positive and team-first attitude. Detail oriented, effective with both written and oral communication skills, and a proven history of working as a team lead to tackle diverse and challenging tasks. Well-versed in working in a 24/7 uptime environment. Looking to be challenged and to help others grow in their own roles.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Support Specialist | Tier 2
Hudl
Lincoln, NE
01.2018 - Current
- Implementing solutions to operational issues related to Hudl malfunctions and customer inexperience; Collaborating closely via phone, email, live chat, screen-sharing, and in-person education sessions.
- Leading department in 1-on-1 Expert Chats with customers.
- Analyzing and resolving user problems using Zendesk, Salesforce, Jira, Fulla, and Sumo programs.
- Additional roles and responsibilities: Support Hiring Team, Hudl Sideline Expert Team, New Hire Mentorship program, Intern Manager, and participation in the Support Development Program.
Promotional and Events Coordinator
Leighton Broadcasting
St. Cloud, MN
08.2015 - 12.2017
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation within contracted departments, budget administration and rehearsal, and day-of event coordination.
- Recognized by management and promoted to Promotions Coordinator for providing exceptional customer service.
Education
Bachelor of Science - Mass Communications - Public Relations
Saint Cloud State University
Saint Cloud, MN 05.2015 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Program Implementation
User and Employee Education
Account Management
Interpersonal CommunicationSchedule Creation
Performance Evaluations
Public Speaking
Quote
"Some people make your laugh a little louder, your smile a little brighter and your life a little better. Try to be one of those people.”
Unknown
Timeline
Support Specialist | Tier 2
Hudl
01.2018 - Current
Promotional and Events Coordinator
Leighton Broadcasting
08.2015 - 12.2017
Bachelor of Science - Mass Communications - Public Relations
Saint Cloud State University
05.2015 -