Summary

Contact Information

Overview

Work History

Education

Skills

Community Affiliations

Timeline

Joseph Mihalak

Retail Sales

Sarasota,FL

Summary

RETAIL MANAGEMENT AND SALES Relationship-Building
Customer Needs Assessment
Sales Management Outstanding retail professional with 40 years of experience driving consistent sales growth, assessing customer needs, leading negotiations, and forging long-term customer relationships. Demonstrated track record of managing total sales and operations activities to ensure profitability and optimal bottom-line performance. Proven innovator and entrepreneur, adept at quickly learning new software and undertaking comprehensive business activities to garner consistent company success. Committed to leveraging extensive retail store background to excel in tile or similar company management. Expertise in project management, Quickbooks, financial aspects of small business, cost estimating, blueprint reading and take-offs, estimating, selecting and specifying materials, and selling a wide range of products and labor. Core strengths: Sales Growth
Customer Relations
Negotiations
Team Leadership
Product Expertise
Pricing Inventory Management
Relationship-Building
Sales Goal Creation
Employee Management Business Development
Entrepreneurship
Customer Service
Operations Management Financial Management
Research & Problem-Solving
QuickBooks
Advertising Strategies Recruitment
Procedure Development
Strategic Planning
Sales Contests/Promotions
Tile Installation Efficiency Improvement
Project Management
Problem-Solving

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Contact Information

Email: jdm1033@gmail.com

Cell phone & text: 941.330.4041

Overview

40

40

years of professional experience

Work History

Co-Owner / President

BIG BOB'S TILE & CARPET WAREHOUSE

01.2002 - 01.2007

Built the company from the ground up, from negotiating building purchases to managing construction, ensuring fulfillment of zoning requirements, and selecting warehouse equipment
Installed POS system and established inventory coding strategy
Drove sales by designing merchandise displays, setting styles and colors, and providing floor sales expertise
Supported customers by conducting field measurements and coordinating installations with contractors
Managed inventory levels and pricing and negotiated with factories to place orders
Directed comprehensive operational activities, including AP/AR, cash flow projections, bank reconciliations, advertising, and promotions
Garnered exceptional sales performance by establishing sales goals and devising sales contests
Hired, trained, and managed employees.
Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Collaborated with co-owner on strategic planning initiatives for long-term business success.
Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Conducted target market research to scope out industry competition and identify advantageous trends.

Co-Owner

TILE OUTLET

01.1978 - 01.2003

Acquired family-owned flooring business and built the company into a 4-location chain; devised and executed a strategic plan to drive sales growth and long-term business success and managed comprehensive operational activities, including staff hiring, inventory control, commercial estimates and installations, advertising, finance, and customer service
Expanded product line from linoleum and vinyl flooring to ceramic wall and floor tiles, granite counters, laminated wood planks, and luxury vinyl planks
Fostered a positive work environment by promoting open communication and encouraging professional growth.
Negotiated contracts with suppliers to secure favorable terms while maintaining product quality standards.
Implemented marketing strategies that effectively promoted the brand and attracted new customers.
Championed the development of a comprehensive employee training program, resulting in improved skill sets, increased job satisfaction, and enhanced overall workplace performance.
Managed daily operations, ensuring smooth workflow and satisfied clients.
Optimized supply chain management by fostering relationships with reliable vendors who deliver high-quality products at competitive prices.
Provided exceptional customer service, resulting in high client retention rates and referrals.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Trained and motivated employees to perform daily business functions.
Interacted well with customers to build connections and nurture relationships.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business sold to long-time managers.

Education

Master of Science - Business Management

Oakland University

Rochester, MI

04.1979

Skills

Small business operations
Customer Relations
Policy and procedure implementation
Sales Strategies
Operations Management
Customer Retention
Inventory Management
Customer Relationship Management (CRM)
Recruiting and training
Marketing expertise

Schedule Management
Desktops, Laptops, and Mobile Devices
Team Leadership
Inventory Tracking and Management
Payroll Administration and Timekeeping
Operations Oversight
Employee Motivation
Sales Promotion
Price Structuring
Administrative Management

Community Affiliations

St. Joseph Elementary School, Fund-raising Auction Committee Member, Collaborated with others to plan and implement an auction that surpassed the $50,000 net profit benchmark, a first in the school's history—redesigned on-site check-out procedures.
St. Benedicts Monastery, Tile, carpet, and installation consultant, Consulted during their five-year renovation and new construction expansion.
My Daughter's Elementary School, Hands-on Volunteer, Donated time and expertise to implement projects like playground equipment installation.
Oakland University Alumni Association, Former Board of Director, Served on several fund-raising committees. Collaborated with others to found Alumni Association Golf League. Assisted with turning the Alumni Golf Outing from an association-subsidized activity to a funds-generating event.

Timeline

Co-Owner / President

BIG BOB'S TILE & CARPET WAREHOUSE

01.2002 - 01.2007

Co-Owner

TILE OUTLET

01.1978 - 01.2003

Master of Science - Business Management

Oakland University