Joseph Mihalak
Retail Sales
Sarasota,FL
Summary
- RETAIL MANAGEMENT AND SALES Relationship-Building
- Customer Needs Assessment
- Sales Management Outstanding retail professional with 40 years of experience driving consistent sales growth, assessing customer needs, leading negotiations, and forging long-term customer relationships. Demonstrated track record of managing total sales and operations activities to ensure profitability and optimal bottom-line performance. Proven innovator and entrepreneur, adept at quickly learning new software and undertaking comprehensive business activities to garner consistent company success. Committed to leveraging extensive retail store background to excel in tile or similar company management. Expertise in project management, Quickbooks, financial aspects of small business, cost estimating, blueprint reading and take-offs, estimating, selecting and specifying materials, and selling a wide range of products and labor. Core strengths: Sales Growth
- Customer Relations
- Negotiations
- Team Leadership
- Product Expertise
- Pricing Inventory Management
- Relationship-Building
- Sales Goal Creation
- Employee Management Business Development
- Entrepreneurship
- Customer Service
- Operations Management Financial Management
- Research & Problem-Solving
- QuickBooks
- Advertising Strategies Recruitment
- Procedure Development
- Strategic Planning
- Sales Contests/Promotions
- Tile Installation Efficiency Improvement
- Project Management
- Problem-Solving
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Contact Information
Email: jdm1033@gmail.com
Cell phone & text: 941.330.4041
Overview
40
40
years of professional experience
Work History
Co-Owner / President
BIG BOB'S TILE & CARPET WAREHOUSE
2002.01 - 2007.01
- Built the company from the ground up, from negotiating building purchases to managing construction, ensuring fulfillment of zoning requirements, and selecting warehouse equipment
- Installed POS system and established inventory coding strategy
- Drove sales by designing merchandise displays, setting styles and colors, and providing floor sales expertise
- Supported customers by conducting field measurements and coordinating installations with contractors
- Managed inventory levels and pricing and negotiated with factories to place orders
- Directed comprehensive operational activities, including AP/AR, cash flow projections, bank reconciliations, advertising, and promotions
- Garnered exceptional sales performance by establishing sales goals and devising sales contests
- Hired, trained, and managed employees.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Co-Owner
TILE OUTLET
1978.01 - 2003.01
- Acquired family-owned flooring business and built the company into a 4-location chain; devised and executed a strategic plan to drive sales growth and long-term business success and managed comprehensive operational activities, including staff hiring, inventory control, commercial estimates and installations, advertising, finance, and customer service
- Expanded product line from linoleum and vinyl flooring to ceramic wall and floor tiles, granite counters, laminated wood planks, and luxury vinyl planks
- Fostered a positive work environment by promoting open communication and encouraging professional growth.
- Negotiated contracts with suppliers to secure favorable terms while maintaining product quality standards.
- Implemented marketing strategies that effectively promoted the brand and attracted new customers.
- Championed the development of a comprehensive employee training program, resulting in improved skill sets, increased job satisfaction, and enhanced overall workplace performance.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
- Optimized supply chain management by fostering relationships with reliable vendors who deliver high-quality products at competitive prices.
- Provided exceptional customer service, resulting in high client retention rates and referrals.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Business sold to long-time managers.
Education
Master of Science - Business Management
Oakland University
Rochester, MI04.1979
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Customer Retention
- Inventory Management
- Customer Relationship Management (CRM)
- Recruiting and training
- Marketing expertise
- Schedule Management
- Desktops, Laptops, and Mobile Devices
- Team Leadership
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Operations Oversight
- Employee Motivation
- Sales Promotion
- Price Structuring
- Administrative Management
Community Affiliations
- St. Joseph Elementary School, Fund-raising Auction Committee Member, Collaborated with others to plan and implement an auction that surpassed the $50,000 net profit benchmark, a first in the school's history—redesigned on-site check-out procedures.
- St. Benedicts Monastery, Tile, carpet, and installation consultant, Consulted during their five-year renovation and new construction expansion.
- My Daughter's Elementary School, Hands-on Volunteer, Donated time and expertise to implement projects like playground equipment installation.
- Oakland University Alumni Association, Former Board of Director, Served on several fund-raising committees. Collaborated with others to found Alumni Association Golf League. Assisted with turning the Alumni Golf Outing from an association-subsidized activity to a funds-generating event.
Timeline
Co-Owner / President
BIG BOB'S TILE & CARPET WAREHOUSE
2002.01 - 2007.01
Co-Owner
TILE OUTLET
1978.01 - 2003.01
Master of Science - Business Management
Oakland University
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