JOSEPH MIKA
Duncan,BC
Summary
Knowledgeable Retail Manager with solid background in managing grocery store operations and ensuring customer satisfaction.
Looking to further my career with Mid-Island Co-op by taking on more responsibility through advancement & thriving in a new position.
Overview
17
17
years of professional experience
Work History
Gas Bar Manager
Mid-Island Co-op
09.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and environmental regulations.
- Managed staff scheduling to optimize labor efficiency and maintain service quality.
- Trained team members on customer service protocols and operational best practices.
- Conducted regular inspections of equipment, maintaining safety standards and operational readiness.
- Fostered positive customer relationships, enhancing loyalty through exceptional service experiences.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
Grocery Manager
Country Grocer
09.2020 - 09.2022
- Key holder with opening and closing experience. Assisted Senior Management with supervising entire store.
- Increased cross-departmental collaboration through regular communication with fellow supervisors about shared goals and initiatives.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on procedures and customer service excellence.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Developed staff schedules, balancing workload to meet peak customer demand efficiently.
Farmhouse Supervisor
Merridale Cidery
09.2019 - 09.2020
- Daily operation of a 160-seat eatery, tasting bar and retail store. Supervision of all front and back of house staff. Daily cash and point of sale procedures. Hosting special events and tours. Scheduling, ordering and inventory.
Assistant General Manager
Pemberton Station Pub
01.2009 - 10.2018
- Daily operation of a 150-seat public house and beer, wine and liquor store. Creating and executing in-house promotions and monthly food and drink features. Costing of all food and beverage menus. Managing controllable costs. Ordering and inventory.
Education
Bachelor Of Education -
Malaspina University/College
Nanaimo, BC06.1991
Academic Diploma -
Nanaimo District Secondary School
Nanaimo, BC06.1987
Skills
- Inventory, Ordering and Scheduling
- Interviewing, Hiring, Coaching and Training
- Fork Lift Certification
- First Aid Level A CPR/AED
- Food Safe Level 1
- Setting The Stage Country Grocer Leaders Seminar
- Train The Trainer Seminar
Timeline
Gas Bar Manager
Mid-Island Co-op
09.2022 - Current
Grocery Manager
Country Grocer
09.2020 - 09.2022
Farmhouse Supervisor
Merridale Cidery
09.2019 - 09.2020
Assistant General Manager
Pemberton Station Pub
01.2009 - 10.2018
Bachelor Of Education -
Malaspina University/College
Academic Diploma -
Nanaimo District Secondary School