Joseph Miles
Takoma Park,Maryland
Summary
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software.
Overview
11
11
years of professional experience
Work History
Lead Overnight Tech
Avery Road Treatment Center
04.2015 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
Receiving Team Lead
Bed Bath & Beyond
02.2013 - 05.2016
- Assisted shipping team by helping prepare loads and move to waiting trailers.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Put together pallets for restocking and sales teams to replenish sales floor.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Supported preventive maintenance efforts by regularly inspecting equipment and handling basic upkeep.
- Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Education
Montgomery Blair High School
Silver Spring, MD06.1991
Skills
- Product Inventories
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Building Customer Loyalty
- Meeting Sales Goals
- Sales and Promotions
- Store Policies and Procedures
- Customer Needs Assessments
- Team Meetings
- Team Goals
- Shrinkage Prevention
- Item Ticketing and Pricing
- Strong Communication and Interpersonal Skills
- Retail Merchandising
- Customer Assistance
- Positive Customer Engagement
Additional Information
Have been a Peer Recovery Coach since 2012, Facilitation of two peer lead support groups for Adult health and behavioral services for Montgomery County Maryland 2014 - 2017, certified WRAP facilitator.
Timeline
Lead Overnight Tech
Avery Road Treatment Center
04.2015 - Current
Receiving Team Lead
Bed Bath & Beyond
02.2013 - 05.2016
Montgomery Blair High School
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