Joseph Miller
Kuna,ID
Summary
Management professional with track record of effective team leadership and operational oversight over six years in steel fabrication for waterworks and irrigation manufacturing. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Specializes in transforming disorder into standard workflows, cutting waste, and uncovering hidden profit centers by challenging assumptions without hesitation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager / Administrative Specialist
Endgame Holdings (5 Companies Under One Umbrella)
Nampa, ID
01.2020 - Current
- Oversaw special projects, including improving the production management & inventory management software. Developed comprehensive standard operating procedures and work instructions for newly implemented processes. Analyzed and evaluated scorecard metrics to enhance performance of sales team at Clemons.
- Directly reported to the owner in this position requiring a consistent focus on priority measurables (Profitability, Throughput, Cost Analysis)
- Accounts Receivable: Made collections calls for outstanding payments, establishing expectations while maintaining customer relationships
- Inventory: Analyzed and tracked 2000 SKUs for Clemons Sales
- Purchasing: Sent RFQs and worked with 30-40 vendors to secure best pricing every week
- Human Resources: Assisted in recruiting and hiring 2-4 employees every week through Indeed ads
- Self-managed: Relied upon to prioritize, problem-solve, and collaborate to accomplish projects
Operations Manager
Clemons Sales Corp
Boise, ID
08.2024 - 08.2025
- Responsible for operations for $8M+ Revenue Fabrication/Manufacturing Facility
- Managed a team of 35+ welders and assemblers
- Implemented new staff training process and career advancement initiatives to identify, coach, and support high performers and management trainees - 30/60/90
- Developed and implemented quality control procedures that improved product quality
- Transitioned out of an ERP system at the request of the owner; helped build an inventory management system in Google Sheets to make up the difference
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
- Led continuous improvement projects using 5S and TOC methodologies resulting in cost savings, increased safety and visibility, and increased throughput
- GREATEST IMPACT: Restructured the production process to have a flexible production line that included 4 product lines that were previously produced by specialists.
- Coordinated logistics activities including transportation planning and order fulfillment
Sales Manager
Clemons Sales
Boise, ID
11.2022 - 06.2023
- Started as salesperson but worked my way to sales manager within a couple of months (small team of 3)
- Mentored junior sales staff, fostering a collaborative environment that improved overall team performance.
- Conducted regular sales meetings to assess progress, address challenges, and motivate team members toward goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Established scorecard metrics and managed by them, successfully increasing our throughput and decreasing our turnaround time of estimates
Administrative Assistant
Good Company (3 Companies)
Nampa, ID
12.2021 - 08.2022
- Led multiple projects from initiation to completion, ensuring deadlines were met and goals achieved.
- Projects include implementing a Kanban system for the office inventory, Implementing the use of Monday.com boards for collaboration and management, Building the database for Fishbowl Inventory / ERP
- This role was self-managed, reporting directly to the owners
- Implemented changes in processes and procedures to enhance efficiency and productivity.
- Analyzed data trends and patterns to provide valuable insights for decision-making purposes.
- Broadcasted initiatives for management methodologies including 5S, Kanban, One Piece Flow, and Theory of Constraints
Project Manager
Western Waterworks Supply
09.2021 - 12.2021
- Led project planning efforts to ensure timely and efficient execution of tasks.
- Implemented quality control measures to maintain high standards of products/services.
- Facilitated clear and effective client communication to address concerns and provide updates.
- Contract Negotiation and Submittal Compliance
Estimating Department Manager
Western Waterworks Supply
08.2020 - 09.2021
- Led a high-performing team towards achieving project goals and deadlines.
- Reviewed contracts to ensure compliance with company policies and legal requirements.
- Crafted competitive bid proposals that highlighted the company's strengths and capabilities.
- Estimated project costs accurately to inform budgeting and resource allocation decisions.
Executive Assistant
Western Waterworks Supply
01.2020 - 08.2020
- Maintained organized and efficient file management system for easy access and retrieval of documents.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
- Managed and updated calendars to schedule appointments, meetings, and deadlines effectively.
- Ensured office organization by implementing systems for filing, storage, and workspace cleanliness.
- Coordinated meetings by scheduling, sending out invites, and preparing necessary materials for successful collaboration.
HVAC Apprentice, All-Pro Heating and Air
HVAC
09.2019 - 12.2019
- HVAC Installation in new construction, residential
- Read blueprints accurately to understand specifications and requirements for HVAC system installations.
- Assisted journeyman HVAC technicians with various tasks to ensure efficient completion of projects.
- Installed HVAC systems in residential and commercial properties following industry standards and guidelines.
- Troubleshot and repaired HVAC systems using diagnostic tools and techniques to identify and address issues.
HVAC Service Technician Dispatcher
Elite Systems
03.2019 - 07.2019
- Provided exceptional customer service by addressing inquiries and concerns in a prompt and professional manner.
- Collaborated effectively with team members to ensure timely and accurate communication of important information.
- Managed and maintained schedules efficiently to optimize productivity and meet project deadlines.
- Dispatched service calls to appropriate technicians based on priority and location.
Estimator
Elite Systems
07.2018 - 03.2019
- Analyzed costs associated with construction projects to optimize budget allocation.
- Prepared estimates for construction projects to accurately forecast expenses and timelines.
Education
Bachelor of Arts - Business
Northwest Nazarene University
Nampa, ID06.2017
Skills
- Human Resources
- Operations Management
- Production Management
- Project Leadership
- Process Improvement
- Project management
- Lean Manufacturing
- Root cause analysis
- 5s
- Kanban
Accomplishments
- Achieved accurate inventory numbers by introducing Fishbowl for inventory management.
- At the end of Fishbowl contract, finalized an in-house inventory management and production management system through Google Sheets
- Brought five separate products through one flexible fabrication line, minimizing costs and eliminating tribal knowledge
- Supervised team of 25+ staff members.
Certification
Driver's License
Timeline
Operations Manager
Clemons Sales Corp
08.2024 - 08.2025
Sales Manager
Clemons Sales
11.2022 - 06.2023
Administrative Assistant
Good Company (3 Companies)
12.2021 - 08.2022
Project Manager
Western Waterworks Supply
09.2021 - 12.2021
Estimating Department Manager
Western Waterworks Supply
08.2020 - 09.2021
Assistant Manager / Administrative Specialist
Endgame Holdings (5 Companies Under One Umbrella)
01.2020 - Current
Executive Assistant
Western Waterworks Supply
01.2020 - 08.2020
HVAC Apprentice, All-Pro Heating and Air
HVAC
09.2019 - 12.2019
HVAC Service Technician Dispatcher
Elite Systems
03.2019 - 07.2019
Estimator
Elite Systems
07.2018 - 03.2019
Bachelor of Arts - Business
Northwest Nazarene University