Joseph Miller
Dyersburg,TN
Summary
Dynamic Shipping Operations Manager with a proven track record at Rough Country, excelling in teamwork and customer service. Recognized for enhancing workflow efficiency and achieving timely deliveries. Adaptable and dependable, skilled in inventory management and problem resolution, consistently exceeding performance metrics while fostering a positive workplace culture.
Overview
2026
2026
years of professional experience
Work History
Shipping Operations Manager
Rough Country
Dyersburg, TN
01.2020 - 07.2025
- Responsible for over 15,000 shipped pieces valuing +/- $2mm, per day.
- Responsible for vendor and carrier selection and maintaining those relationships.
- Operated on an always on call and available understanding.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Shipping Clerk Administrative Assistant
Rough Country
Dyersburg, TN
05 2016 - 01 2020
- Processed incoming and outgoing shipments using inventory management systems.
- Coordinated logistics with carriers to ensure timely deliveries.
- Maintained accurate shipping records and documentation for compliance audits.
- Assisted in tracking inventory levels to optimize stock replenishment.
- Communicated effectively with team members to resolve shipping discrepancies.
- Implemented process improvements to enhance workflow efficiency in shipping operations.
- Trained new staff on shipping procedures and software applications.
- Collaborated with suppliers to arrange shipment schedules and manage timelines.
- Ensured accuracy in all international shipments by staying up-to-date on customs regulations and properly completing required paperwork.
- Supported the sales department by providing data on inventory levels for efficient order fulfillment planning.
- Consistently met or exceeded company performance metrics while handling high volumes of daily shipments.
- Developed and maintained strong relationships with carriers, vendors, and suppliers to ensure seamless shipping operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions..
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Production Clerk Administrative Assistant
Rough Country
Dyersburg, TN
03 2013 - 05 2016
- Managed inventory control processes to ensure accurate tracking of production supplies.
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Implemented quality assurance protocols to enhance product consistency and reduce defects.
- Trained new staff on safety procedures and operational best practices for efficient production.
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Assisted in maintaining accurate inventory records, ensuring timely procurement of materials.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Process Operator
Sun Products
Dyersburg, TN
06.2010 - 03.2013
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to optimize workflow and minimize downtime.
- Implemented safety protocols to maintain compliance and reduce workplace hazards.
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Operated various types of machinery proficiently, adapting quickly to changing production requirements.
- Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
- Maintained compliance with health, safety, and environment practices.
- Coordinated with other departments such as engineering, maintenance or quality control when necessary for smooth operations.
- Reported to shift supervisor on production status, problems and deviations.
Education
High School Diploma -
Lake County High School
Tiptonville, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Problem resolution
Timeline
Shipping Operations Manager
Rough Country
01.2020 - 07.2025
Process Operator
Sun Products
06.2010 - 03.2013
Shipping Clerk Administrative Assistant
Rough Country
05 2016 - 01 2020
Production Clerk Administrative Assistant
Rough Country
03 2013 - 05 2016
High School Diploma -
Lake County High School