Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Mims

Fort Worth

Summary

Customer service professional with extensive experience in optimizing service operations and enhancing customer satisfaction. Demonstrates strong project management skills and effective team leadership. Proven ability to align activities with organizational goals and anticipate future needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Wave Planner

AmeriCold Logistics
01.2021 - 03.2024
  • Enhanced warehouse operations by developing strategic wave plans for improved efficiency.
  • Established strong vendor relationships, fostering effective communication for issue resolution.
  • Managed daily tasks related to wave planning to ensure compliance with deadlines and standards.
  • Implemented operational best practices that led to increased productivity and streamlined workflows.
  • Facilitated smooth integration of new systems into existing processes, ensuring minimal disruption.
  • Optimized interdepartmental communication, enabling smooth coordination of activities.
  • Conducted data analysis to pinpoint trends and opportunities for improved processes.
  • Conducted training for new employees on wave planning, ensuring operational readiness.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.

Supervisor

Amazon
01.2020 - 02.2021
  • Troubleshot issues with equipment and machinery during operations and preceding new production runs.
  • Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
  • Created a culture of continuous improvement, inspiring employees to take action to solve problems.
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals.
  • Proactively solved worker issues to keep the team working well together and on-task.
  • Compiled, initiated, and analyzed production performance records and data to determine areas requiring attention to meet production goals.
  • Created and revised systems and procedures by analyzing operating practices.
  • Cultivated team culture based on cooperation between members and departments

General Manager

Smoothie king
06.2018 - 07.2019
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees.
  • Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
  • Recognized as Store Manager of the Year in 2016 based on superior sales and customer satisfaction results.
  • Recognized for excellence in building and motivating management and hourly teams.
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
  • Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed.
  • Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.

General Manager

Papa Murphy's
01.2014 - 07.2017
  • Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
  • Supported back office procedures, including hiring and employment processes.
  • Led cross-functional projects and identified and solved complex/ambiguous problems in all areas of the business.
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Reversed a poor performing store by revising systems, processes, training programs, and personnel.
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.

Education

High School Diploma - undefined

Richard Milburn Academy
Fort Worth, Texas
05.2013

Skills

  • Team leadership
  • Employee performance assessment
  • Long-term strategy formulation
  • Effective time utilization
  • Marketing strategies

Certification

Forklift certification

Timeline

Wave Planner

AmeriCold Logistics
01.2021 - 03.2024

Supervisor

Amazon
01.2020 - 02.2021

General Manager

Smoothie king
06.2018 - 07.2019

General Manager

Papa Murphy's
01.2014 - 07.2017

High School Diploma - undefined

Richard Milburn Academy

Similar Profiles

CREATE PROFILE