Joseph Mitchell
Wilmette,IL
Summary
Agile, results-oriented professional with several years of experience in administration, account executive, and customer success satisfaction. Organized dependable candidate, savvy technical skills, and entrepreneurial business acumen. I’m successful at managing multiple priorities with a positive attitude, coaching and willingness to take on added responsibilities to meet team goals; ready to pursue new professional challenges and career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service/Health Provider Representative
Signature Performance Inc MHP, US Veterans Admin
12.2022 - Current
- Security clearance
- Partnered with healthcare teams to address care plan management, development and implementation.
- Manage partnerships agreements, engage members and
- Networks; data entry, data collection and revenue cycle management, and VA Providers to deliver emergency care and cost reviews
- Contact Call Center navigate and work within multiple systems (JLV, FIVE9, ECR, PPMS, etc.), billing, ticketing services for both company and client-based (Providers) to resolve issues regarding claims, benefits, and eligibility.
Customer Success Associate
Bloomerang, SaaS
05.2022 - 12.2022
- Provide onboarding support to Non-Profits and introduced best practices to drive customer utilization, subscription renewal, upsells, and increased net revenues
- Enterprise support sales, data clean up, data entry and collection, customer relations and success plan implementation, customer-facing (Zoom/Slack) product feature presentations, surveys, billings, renewals, and improved retention processes for Non-Profit donor management subscribers
- Communication and manages commitments across teams while leveraging subject matter experts to review data analytics and surveys to support customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Experience Sales Agent
AAA Auto Club South
07.2018 - 05.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
Special/Assistant Liaison Officer
Mayor and Council, City of Las Vegas
10.2013 - 07.2018
- Relationships
- Excellent
- Healthcare and Worker’s Compensation claims administration, data entry and QA reporting to Compliant
- Best Practices ensuring claims handling quality
- Insurance title and DMV administration, account reconciliations, scheduling P&C endorsements and reviews, including personal and real property, vehicles, office, and umbrella coverages
- Policy adviser to Mayor and City Council on federal grant-aids fund programs and public-procurement cycles
- Attended public forums, Planning Boards & Commissions, meetings, community events and informal meetings
- Attracted major client(s), generating $15M in annual tax revenue under new B2G public-private-partnership projects and opportunity zones economic developments
- Experience working collaboratively with diverse communities, stakeholders, organizations, on public-private partnership projects
- Greeted guests in with friendliness and professionalism.
- Also using Google
- Analytics to strategize RFP/RFQs, for resource allocation and establish performance metrics
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Computer And Information Sciences
Northern Illinois University
DeKalb, IL07.2025
Associate of Arts - Business Management
College of Southern Nevada
06.2022
Skills
- Account management
- Very Good
- Account retention
- Client needs analysis
- Excellent
- Risk management
- Good
- Contract review and
- Analysis
- Skills
- Salesforce, Slack, ChurnZero, SharePoint, Microsoft Teams/Suite
- Google Docs, Excel, PowerPoint, Oracle, Donor Search, Adobe
- Acrobat/Lead Manager, DocuSign, with excellent editing
- Writing, and typing (50WPM) 10-Key
- Certifications
- National Flood Insurance Program (NFIP)
- Property and Casualty Insurance License
- Boards & Commissions
- 2021 Skokie Chamber of Commerce
- Account Management
- Microsoft Word
- Microsoft PowerPoint
- Customer Relations
- Microsoft Excel
Accomplishments
- AAA Auto Club Insurance, & Allstate Insurance
- Top producer recognition grew area revenue by 65% in 2years
- Strong hunter sales, networking trade organizations
Certification
Property & Casualty License
Flood Insurance License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
A man's work is a statement of his values.
Joe Mitchell
Timeline
Customer Service/Health Provider Representative
Signature Performance Inc MHP, US Veterans Admin
12.2022 - Current
Customer Success Associate
Bloomerang, SaaS
05.2022 - 12.2022
Customer Experience Sales Agent
AAA Auto Club South
07.2018 - 05.2022
Special/Assistant Liaison Officer
Mayor and Council, City of Las Vegas
10.2013 - 07.2018
Bachelor of Science - Computer And Information Sciences
Northern Illinois University
Associate of Arts - Business Management
College of Southern Nevada
Similar Profiles
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Audrey TimmAudrey Timm
Rating Veterans Service Representative at Department Of Veterans Affairs, Veterans Benefits AdminRating Veterans Service Representative at Department Of Veterans Affairs, Veterans Benefits Admin
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Christine GuerraChristine Guerra
Benefits Counselor at One DigitalBenefits Counselor at One Digital
Thomas A. GormanThomas A. Gorman
Principal at Blue Lena CapitalPrincipal at Blue Lena Capital