Joseph Mizzell
Lakewood,WA
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. (intelligence analysis)
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. (customer support)
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intelligence Analyst
Army National Guard-Joint Base Lewis McChord, WA
04.2022 - Current
- Work on understanding the enemy-conventional or irregular entities.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Coordinated with other intelligence agencies to share information and resources.
- Created useful and timely intelligence products to support field operations.
- Reduced knowledge gaps within the organization by creating comprehensive intelligence products tailored to specific audience needs.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
- Identified potential threats by conducting thorough research on global events and trends.
- Enabled more informed decision-making processes by translating complex data into easily digestible visuals for non-analyst stakeholders.
- Briefed upper-level personnel on emerging threats.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Customer Service Representative
Accretive Technology Group-Seattle, WA
09.2023 - 06.2024
- Multitasked a series of up to four chats and a phone call in order to provide ample assistance to our users.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sales Apprentice
Discount Tire-Tacoma, WA
04.2018 - 04.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
- Developed rapport with clients through active listening, resulting in increased customer satisfaction.
- Managed client accounts, ensuring timely delivery of products and addressing any concerns or issues that arose.
- Collaborated with the sales team to streamline processes and improve overall efficiency.
- Trained new hires on company products, services, and best practices for success in the role.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Used [Software] to maintain company database with essential account and sales information.
- Educated new sales staff on store policies and customer support operations.
Education
Criminal Justice
Pierce College At Fort Steilacoom
Steilacoom, WA04.2025
Skills
- Intelligence Analysis
- Military Experience
- Information Security
- Multitasking
- Organizational skills
- Time management
- Microsoft Office
- Intelligence analysis
- Research and analysis
- Verbal, interpersonal, and written communication
Certification
TS/SCI
Military Service
Army National Guard, United States, E3, 04/2022, Present, I provide Intel over site to the specific region for my section. Gathering all known data and compiling said data into one source to easily access. Able to display compiled data into multiple forms i.e. ; PowerPoint, visual, audio, written. Briefing subjects able to decide said data to make the most sound decision. Assessing after action to make the product better, or for my next project to display more concise.
Timeline
Customer Service Representative
Accretive Technology Group-Seattle, WA
09.2023 - 06.2024
Intelligence Analyst
Army National Guard-Joint Base Lewis McChord, WA
04.2022 - Current
Sales Apprentice
Discount Tire-Tacoma, WA
04.2018 - 04.2022
Criminal Justice
Pierce College At Fort Steilacoom
TS/SCI
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