Joseph Mooney

• Field Rep for LG Home Appliances
• Developed strategic sales plans to enhance market penetration and drive revenue growth.
• Worked with retailers to floor new product displays and trained associates on new features
• Trained and mentored sales representatives, fostering a high-performance culture focused on achieving targets.
• Used product and promo knowledge to help close sales with customers while in store

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.

• As of August 2019 Year to Date Lumber sales are 13.85% above last years and 16.59% above target. Sales have increased by $158,000 over last year
• As of August 2019 Building Material sales are 15.75% above last years and 7.97% above target
• As of August 2019 Pro Sales is 3.22% above last years sales and pro credit cards opened have increased by 73.91%
• Display SMART customer service leadership everyday by keeping the department clean and stocked. Provide the proper guidance to my team on how they should be interacting with customers and what needs to be done in the department when they are not assisting customers
• As a key carrying manager I am responsible for opening and closing managerial duties

- Note. This resume is being updated March 2021

In FY 2020 the entire company was able to overcome an everchanging dynamic when it comes to the Covid-19 Pandemic. As store leaders we were put in a position to help keep employees and customers safe while trying to meet an increasing business demand. Our store sales and my departmental sales all reached record highs and we have continued to carry that momentum into FY 2021.

• Department Manager of Lumber/Bldm during the fiscal year of 2013.
• Department Manager of Delivery from 2014-2017
• Was able to handle many different issues that arise with 3rd party delivery including routing and coordinating.
• Handled Fleet Service and repair issues for our company vehicle

• Service Manager of Appliances, Kitchens, Flooring during the fiscal year of 2017
• Service Manager of Paint, Home Decor, Plumbing during the fiscal year of 2018
• Performed managerial duties of opening and closing the building including the cash office.

• Specialist in store 1837 from Sept 2006-Sept 2008 and then in store 2402 from Sept 2008-March2013
• Exceeded established sales goals and drove Lowes Extended Protection plan.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

• Hired in Sept 2004 as a Delivery helper
• Promoted in Sept 2005 to team lead of appliances
• After only a year with the company and at a young age I showed enough skill and leadership attributes to receive my 1st promotion with the company