Joseph Moore
Olympia,WA
Summary
Reliable Customer Service professional offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in cashiering, stocking, inventory control areas and flexible with changing business needs.
Overview
26
26
years of professional experience
Work History
Cashier Assistant /Cashier
Costco
Tacoma, WA
04.2015 - 08.2022
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped clients transport large or bulky items into vehicles.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items and join reward programs.
- Contest leader in signing new Executive Membership promotions.
- Process member orders in high-volume atmosphere by scanning items, collecting payments while providing high level of member service.
- Resolve customer issues and answering questions
- Itemize and totals purchases by recording prices, departments, taxable and nontaxable items; and operating cash register.
- Discount purchases by redeeming coupons and/or rebate checks.
- Verify credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.
- Provides pricing and inventory information by utilizing product codes to look up in computer system.
- Maintain checkout operations by following policies and procedures and reporting needed changes.
- Maintain safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related assigned tasks as needed.
- Perform yearly inventory as assigned.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Trained new cashier team members in customer service and money handling processes.
- Increased access to inventory by supporting merchandise stocking and search efforts.
Bartender/Supervisor
4th Ave Ale House & Eatery
Olympia, WA
04.1996 - 01.2015
- Developed highly loyal clientele and earned reputation for exceeding sales goals.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Successfully handled all cash and credit transactions and balanced multiple tills daily.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Skillfully anticipated and addressed guests' service needs
- Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
- Demonstrated multi-tasking proficiencies in high-volume environment.
- Excellent communicator and creative problem solver with ability to successfully resolve difficult situations.
- Organized bar inventory and storage procedure of spirits as well as 24 rotating tap and bottle beers, including seasonal and craft.
- Worked to build valuable relationships with new and established spirit and beer vendors.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Education
Some College (No Degree) - Botany
South Puget Sound Community College
Olympia, WAHigh School Diploma -
New Ulm High School
New Ulm, MN06.1984
Skills
- Top sales performer
- Inventory control and stocking
- Retail Operations
- Effective communicator
- Keen Attention to Detail
- Verbal and Written Communication
- Logical thinker and problem solver
- Works well as team member
- Critical Thinking
- Customer Relations
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Cashier Assistant /Cashier
Costco
04.2015 - 08.2022
Bartender/Supervisor
4th Ave Ale House & Eatery
04.1996 - 01.2015
Some College (No Degree) - Botany
South Puget Sound Community College
High School Diploma -
New Ulm High School