Joseph Moore

• Tracking and managing the inventory of printers.
• Handled batch printing tasks using Linux OS.
• Managed an Azure SQL database.
• Utilized EPIC system to oversee printing processes and ensure output accuracy.
• Maintained positive working relationship with fellow staff and management.
• Oversaw hardware, software and networking component monitoring, testing, and installation to assist maintenance and migration.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Handled maintenance tasks to promote improved network availability.
• Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.
• Lent technical support, consulting, and implementation services to maintain system performance thresholds.
• Oversaw daily performance of printer systems.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Completed routine maintenance and repair.
• Identified needs of customers promptly and efficiently.

Maintained updated knowledge through continuing education and advanced training.

• Implemented necessary hardware upgrades when required.
• Deployed software into end user accounts.
• Enhanced functionality by updating iGel firmware.
• Performed troubleshooting and repair tasks for all printing equipment.
• Revamped system software within scanning devices.Hypoer
• Provided technical expertise in deploying, configuring and maintaining virtualization technologies such as VMware vSphere, Hyper-V, Citrix XenServer.
• Managed virtual machines running on VMware ESXi hypervisor platform using vSphere client interface.

• Performed hardware upgrades to enhance system performance.
• Solved software issues for end users efficiently.
• Collaborated with Network team to oversee VMs.
• Oversaw performance and status of virtual machines.
• Reconfigured operating systems.
• Oversaw server environments.
• Performed network stability checks to ensure seamless connectivity.
• Utilized SCCM installation for efficient new employee onboarding.
• Coordinate with vendors to secure required resources.
• Developed and employed Powershell scripts for resource and task automation.

• Worked with Citrix and EPIC software for system integration.
• Deployed shares via active directory within network.
• Employed MS Office and 365 for completing project documentation.
• Ensured HIPAA compliance by ghosting and formatting hard drives for new medical software.
• Deployed software across multiple PCs utilizing network technologies.
• Engineered advanced EPIC framework tailored to healthcare group's needs.

• Resolved network and desktop issues through an internal ticketing system.
• Conduct server backups upon request.
• Implement account access controls following security guidelines.
• Provided software support and general technical solutions for operational, database and security requirements in applications
• Provided technical support on hardware and software related issues within the team.

• Supervised data processes across the network infrastructure for the Dept of Transportation.
• Designed and implemented a computer and network setup according to management guidelines.
• Acquired knowledge in administering remote Linux server systems.
• Managed inventory control effectively.
• Handled printer connectivity and procurement of consumables for networking needs.
• Developed mass communication email system utilizing Blackberry platform.