Joseph Moran
Temecula,Ca
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Store Manager/Store General Manager
Ralphs Grocery Kroger
Compton, CA
05.2007 - Current
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
Inventory Specialist
Ralphs Grocery Kroger
Compton, CA
05.2003 - 04.2007
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Created reports on inventory activity, shortages, overages..
- Investigated discrepancies between physical count and computer records.
Manager of Operations
Ralphs Grocery
Compton, CA
07.1991 - 04.2003
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Education
BBA - Business Administration And Management
University of Redlands
Redlands, CA06-1994
Associate of Arts -
Fullerton College
Fullerton, CASkills
- WSET Level 3 certification
- Store operations oversight
- Team building
- Verbal and written communication
- Customer service management
- Financial operations management
Affiliations
- Traveling
- Avid motorcyclist
Accomplishments
- Recognition for "best in class" performance for Customer Service/ Freshness/ In-Stock 2020 - 2024
- Exceeded company operational and financial goals 2007 - 2024
Certification
- WSET Levels 2 & 3 certificate
- Certified Food Safety Manager
Timeline
Store Manager/Store General Manager
Ralphs Grocery Kroger
05.2007 - Current
Inventory Specialist
Ralphs Grocery Kroger
05.2003 - 04.2007
Manager of Operations
Ralphs Grocery
07.1991 - 04.2003
- WSET Levels 2 & 3 certificate
- Certified Food Safety Manager
BBA - Business Administration And Management
University of Redlands
Associate of Arts -
Fullerton College
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