Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joseph Moran

Minneapolis,MN

Summary

Dynamic Case Manager with proven success at Fraser, adept at problem-solving and case documentation. Skilled in crisis intervention and advocacy, I empower clients to access essential resources, enhancing their self-sufficiency. My strong communication abilities, including intermediate Spanish, facilitate collaboration with multidisciplinary teams to achieve optimal outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Fraser
12.2020 - 01.2021
  • Assisted clients in navigating services and resources to address individual needs.
  • Conducted intake assessments to gather essential information for case planning.
  • Monitored client progress and adjusted support strategies as needed.
  • Provided crisis intervention and emotional support during critical situations.
  • Facilitated communication between clients and service providers to enhance outcomes.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Case Manager

Gladys Ray Shelter
02.2017 - 12.2020
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Case Manager

Dorothy Day House
07.2015 - 02.2017
  • Assessed client eligibility for various housing assistance programs.
  • Advocated for clients in interactions with landlords and service providers.
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.

Education

High School Diploma -

Moorhead Senior High
Moorhead, MN
06-1995

Skills

  • Problem-solving
  • Intermediate Spanish communication skills
  • Time management
  • Case documentation

Accomplishments

    I opened up a non-profit 501c3 called the Lotus center. It's a treatment center fully licensed by the state of Minnesota. It is still operational to this day

Certification

I am a certified peer support specialist for the state of North Dakota

Languages

Spanish
Limited Working

Timeline

Case Manager

Fraser
12.2020 - 01.2021

Case Manager

Gladys Ray Shelter
02.2017 - 12.2020

Case Manager

Dorothy Day House
07.2015 - 02.2017

High School Diploma -

Moorhead Senior High

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