Joseph Morency
Jacksonville,FL
Summary
Driven and adaptable, I leveraged strong communication and exceptional customer service skills to enhance guest satisfaction and team efficiency. My experience includes managing high-volume sales, maintaining sanitation standards, learning new skills, and collaborating on promotional events, demonstrating a proven ability to increase engagement and operational excellence.
Overview
3
3
years of professional experience
Work History
Hot Dog Cart (side Hustle)
Collin Bailey
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Collaborated with other local businesses on joint promotions or community initiatives that benefited both parties involved.
- Coordinated special events, driving increased foot traffic during peak times or slow seasons.
Restaurant Team Member
Maple Street Biscuit
11.2021 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Ice Cream Scooper
Millies Ice Cream (Bought by New Owner)
12.2023 - 08.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
Education
High School Diploma -
Florida Virtual School
Online05-2024
Skills
- Communication abilities
- Stress Reduction
- Sanitation Practices
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sales expertise
- Quality Control
Timeline
Ice Cream Scooper
Millies Ice Cream (Bought by New Owner)
12.2023 - 08.2024
Hot Dog Cart (side Hustle)
Collin Bailey
10.2023 - Current
Restaurant Team Member
Maple Street Biscuit
11.2021 - Current
High School Diploma -
Florida Virtual School
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