Joseph Morgan

As part of GMR’s business development team, I am responsible for business development and educating the region about the services the company provides. I build and maintain strong working relationships with hospital leadership, first responder agencies, community, county, and state leaders in GMR’s service area. Work with director of operations, program director, and line staff to maintain a mission ready culture, promote safety, drive request volume, and customer service recovery. I cover all aspects of marketing, community engagement, and oversight of sales/marketing budget. Utilized KPIs and CRM to identify opportunities in business growth, collaborate with leadership to identify RFPs, structure proformas, and execute contracts to grow the business. Prospect, engage, educate, consult, and close complex projects that grows GMR’s service area. Led cross-functional teams to implement innovative business development initiatives.

• Start-up sole proprietary business that utilizes unmanned aerial aircraft (drones) as tools for marketing and construction. Operate a variety of unmanned aircraft both fixed and rotor wing. Utilized cutting edge technology to fit the customers’ needs. Built relationships with realtors, home builders, construction companies, and adjusters to grow the business. Worked under high pressure deadlines, remote areas, and diverse weather conditions. Executed critical thinking, creative marketing, and customer service skills routinely.

• Lead a large and diverse staff of 75 nursing professionals across the western half of Texas. Ensured health plan programs are designed, implemented, and operated within defined parameters. Ensured strategic objectives were maintained by analyzing reporting through analytics. Assisted in the development and implementation of work processes and operational systems. Researched changes and updates to government regulations or health plan guidelines. Planned, educated, and implemented large scale projects. Identified trends and root causes of problems; provided recommendations for improvements, documentation, and training. Participated in the integration of specialty products in health plan operations. Served as the head of the Star Kids Program implementation for Texas, educating families, providers, and State agencies of the program.

• In addition to duties at a Manager of Care Coordination, the Lead Manager serviced as the liaison between Director of Comprehensive Care and all other managers in the region. Lead Manager kept up to date and understood policy & procedure changes and educated other managers of these changes. Lead Manager’s roles also included training managers to their roles and well as assisting existing managers improve performance. Lead Manager assisted with auditing performance of managers and their teams and relates all info to Director for guidance.