Joseph Mounger
Hampton ,VA
Summary
Dynamic and results-driven professional with extensive experience as Head Mechanic at Century Lanes, excelling in equipment maintenance and electrical troubleshooting. Proven ability to reduce downtime and enhance team efficiency through effective mentoring and innovative problem-solving. Committed to maintaining high safety standards while delivering exceptional service and support to clients.
Overview
9
9
years of professional experience
Work History
Head Mechanic
Century Lanes
07.2023 - 03.2025
- Completed diversified electrical work on equipment such as servicing and installing relays and repairing and adjusting all equipment
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Maintained cleanliness, safety and efficiency of equiment room.
- Mentored junior mechanics in technical skills and best practices, fostering a collaborative team environment to drive success.
- Managed equipment maintenance schedules diligently, ensuring all tools and machinery were kept in optimal working condition for use on a daily basis.
- Reduced downtime for customers by maintaining an organized inventory system, ensuring parts were readily available when needed.
- Troubleshot complex mechanical issues, utilizing advanced problem-solving skills to devise innovative solutions for clients.
Supervisor of Floor Installation
Extreme Flooring
01.2017 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines.
Oil Change Technician
Mountain View Ford
08.2016 - 01.2017
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Education
High School Diploma -
Ridgeland High School
Rossville, GA06-2011
Skills
- Equipment maintenance
- Electrical troubleshooting
- Mechanical diagnostics
- Preventive maintenance
Timeline
Head Mechanic
Century Lanes
07.2023 - 03.2025
Supervisor of Floor Installation
Extreme Flooring
01.2017 - 01.2023
Oil Change Technician
Mountain View Ford
08.2016 - 01.2017
High School Diploma -
Ridgeland High School
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