Joseph Mufuka
Riverview,United States
Summary
To apply myself to the best of my abilities while maintaining the organizations goals, objectives and adhering to company procedures and policies. Above all, going above and beyond to meet and exceed customers' expectations by providing quality and professional customer service / customer experience that is bar to none. And, at the same time growing as an individual and all those affiliated with me.
Overview
14
14
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Services
06.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Warehouse Delivery Driver
Amazon
03.2020 - 01.2023
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
Administrative & Customer Service
Custom Copy & Print
10.2010 - 03.2020
- Graphic Designing, Customer Service, Administrative Clerical work and Printing
- Offering Print and Advertising Services such as Designing Flyers, Business cards, Brochures, Logos, Promotional items, Newsletters, Postcards, Banners, T-shirts, Letter heads and envelops, Signs, Poster boards, Restaurant menus, Booklets, Bindery, Tradeshow items & more
- Took customer orders and delivered products on time
- Resolved customer grievances and maintained customer relationships
- Worked with various organizations and maintained a professional filing system
- Performed clerical and secretarial duties
- Managed inventory and stock control
- Delegated tasks to team members
- Managed schedules and arranged meetings
- Handled packaging and mailing of finished products
- Proficient in Adobe Suite, Microsoft programs, and modern technology
- Fluent in English, conversational in Spanish, German, and Japanese
- BA in Graphic Design and BA in Visual/Communication Art.
Education
B.A Graphic Design -
Miami International University
Miami, FL01.2007
B.A Visual / Communication Art -
Lander University
Greenwood, SC01.2004
Skills
- Student Engagement
- Positive Reinforcement
- Multi-Subject Instruction
- Curriculum knowledge
- 2 Dimensional Art
- Art History
- Photography
- Illustration
- African Art and Painting
Team Management - Responsibilities
- Responsible for delegating different tasks to co-workers for jobs that required 2 or more people to accomplish by assigning tasks to team members based on their strengths and expertise. Supervised and assisted team members through-out the process to ensure the tasks were done efficiently and safety as a priority.
- Being respectful to co-wokers to maintain peace and harmony in the work place.
- Arranging for meetings and travel, and managing schedules for my supervisor by checking emails calendars and schedules on a regular basis.
Mail Processing - Responsibilities
- Arranged the packaging and mailing of finished products to customers. Via the mailing houses (UPS, FEDEX, DHL or POST OFFICE).
- Scheduled shipping and receiving. Making sure all orders were correct before receiving them (Quality control) and making sure all in/outgoing materials where correct by closely reviewing all shipment documentation forms.
- Ability to lift up to 50 pounds or more using safety precautions and safety equipment.
Software Digital Skills - Skills
- Ability to multi task and work in a fast paced environment and still be able to meet required goals.
- Adobe InDesign, Illustrator, Photoshop, Muse, Dreamweaver and Adobe Acrobat, Knowledge of H.T.M.L, CSS and JS for design website and other applications and Artificial Intelligence.
- Familiarity with modern devices and technology (such as computers, printers and sound devices). And their history as well.
- Microsoft Suite (Word, Excel, PowerPoint and Outlook).
- Fluent in English; Conversational Spanish and German and Japanese.
- Outstanding English communication, writing and verbal skills.
- Eager to learn and grow.
Inventory Stock Control - Responsibilities
- Ensured all supplies were on hand and available to maintain the daily operations of the store.
- Monitored the machines to make sure they were working accurately in order to minimize loss and maximize production.
Languages
shona
Full Professional
Timeline
Substitute Teacher, K-12
Kelly Educational Services
06.2023 - 05.2024
Warehouse Delivery Driver
Amazon
03.2020 - 01.2023
Administrative & Customer Service
Custom Copy & Print
10.2010 - 03.2020
B.A Graphic Design -
Miami International University
B.A Visual / Communication Art -
Lander University