Joseph Murray
Apollo Beach,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in automotive/fleet industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Service Advisor
Courtesy Chrysler Jeep Dodge Ram Tampa
Tampa, FL
04.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Mentored junior team members and managed employee relationships.
Service Advisor
Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
05.2000 - 07.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Christian Brothers Automotive Corporation
Apollo Beach, FL
07.2022 - 03.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
Education
High School Diploma -
Burlington High School
Burlington, MA06-1993
Skills
- Computer Skills
- Service Recommendations
- Excellent Communication
- Handling Customer Complaints
- Service Scheduling
- Mechanical Aptitude
- Strong Work Ethic
- Sales expertise
ADDITIONAL SKILLS
I have used multiple different computer formats including Reynolds and reynolds, X-time, CDK and Dealer track. Specialized in Fleet work at all 3 facilities. I am familiar with Holman, Auto integrate, Dolan, Enterprise fleet and multiple other fleet companies and their procedures.
Timeline
Service Advisor
Courtesy Chrysler Jeep Dodge Ram Tampa
04.2023 - Current
Service Advisor
Christian Brothers Automotive Corporation
07.2022 - 03.2023
Service Advisor
Firkins Chrysler Jeep Dodge Ram
05.2000 - 07.2023
High School Diploma -
Burlington High School
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