Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH NARISETTI

Santa Clara,CA

Summary

Extensively skilled resource manager with over 17+ years of experience in the client services industry with an in-depth understanding of overall operations on Banking, Technical support, Business Development and Floor management.

Customer-oriented with experience in hospitality and client service.

Overview

18
18
years of professional experience

Work History

Poker Game Attendant (Floor Supervisor)

Casino M8trix
San Jose
06.2022 - Current
  • Manage and run the poker dealer rotation
  • Configure the mix and spread of the poker games
  • Control the list and seating for all games in progress including the seating of new players
  • Perform final authority decisions regarding rule disputes, poker irregularities, and unethical behavior
  • Direct the banking functions at poker games based on rules
  • Coordinate with janitorial serves to maintain the cleanliness of the poker floor and area
  • Present guests with an exciting and enjoyable environment by welcoming guests in a friendly and respectful manner, assist guests with any information as needed and thanking guests for playing
  • Assist any customer concerns when necessary
  • Maintain security of all poker games, money, and personnel
  • Meeting the attendance guidelines of the job and adheres to regulatory, departmental and company policies
  • Filling out appropriate paperwork
  • Maintain department structure and communication lines of area- including goals, role responsibilities, expectations, etc
  • Oversee responsibilities of the poker dealing staff
  • Advocate measures for improving work procedures and worker performance to increase quality and enhance job safety
  • Represent the Poker Department when dealing with other departments during the course of a shift.

Store Manager

Papa John's Pizza
San Jose, CA
04.2020 - 05.2022
  • Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order
  • Professionally and promptly respond to all customers concerns or issues
  • Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
  • Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook
  • Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews
  • Document performance issues and take appropriate disciplinary action, up to and including termination
  • Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun
  • Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution
  • Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
  • Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss
  • Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Business Development Manager

Friendly IT Consultants
Hyderabad, India
03.2017 - 02.2020
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Created reports and presentations detailing business development activities
  • Negotiated, prepared and signed contracts with Clients
  • Identified issues and crafted unique and immediate solutions to resolve them
  • Ensured that client inquiries were handled professionally and efficiently
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Reached out to Clients via telephone, email and in-person inquiries
  • Participated and actively engaged in strategy meetings with other shareholders
  • Devised effective marketing, sales and other promotional initiatives.

Team Developer

B.A Continuum Solutions India PVT. LTD
Hyderabad, India
05.2008 - 02.2016
  • Anti-Money Laundering Researching on the transactions of more than $10,000 following the Anti Money Laundering policies, report the valid transactions to FINCEN
  • Filing TRM (Transaction Report Monitoring) to monitor the client’s profile for transactions which are fraudulent or suspicious
  • Responsibilities: Thorough research on the transactions
  • Gathering Information of the Conductor and the beneficiary of the transaction
  • Reviewing the CTR information filled by the customer
  • Calling the financial center for any discrepancies or missing CTR’s
  • Reporting the valid transactions to FINCEN
  • For any suspicious transactions, filing the TRM for further research on the customer
  • Updating the comments in the Workflow tool of the entire process took place on the transaction
  • Provide the required support to my peers
  • Attending the weekly call with LOB on the process updates and sharing the same with the team
  • Provide process training to the new hires into the team
  • Mentoring the new hires until they clear the OJT
  • Preparing the MIS reports.

Sr. Customer Service Associate

WNS GLOBAL SERVICES PVT. LTD
Pune, India
01.2008 - 04.2008
  • TRAVELOCITY: Handle calls of customers from all parts of the world, wherein they had queries with their existing Air, Car and Hotel reservations or new reservation
  • If required I had to call the suppliers regarding queries of the customer, and simultaneously had to inform the customer about the conversation taken place between me and the supplier.

Technical Support Executive

BRIGADE CORPORATION PVT LTD
Hyderabad, India
09.2006 - 04.2007
  • HP: Technical Process (Non-Voice)
  • I used to chat with customers across the globe for helping the customer with any queries related to HP All in Ones
  • Our Performance was graded by the surveys filled by the customer
  • I have achieved a Certificate from HP, Bangalore for maintaining a very good Customer Satisfaction Rate.

Education

Bachelor of Arts -

Thiruvalluvar University
01.2006

Skills

  • Teamwork
  • Team management
  • Efficient multitasking
  • Project organization
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Process improvement
  • Supervision
  • Business operations
  • Requirement Gathering
  • Business Development
  • Team Management
  • Requirement Analysis
  • Communication
  • MS Office

Timeline

Poker Game Attendant (Floor Supervisor)

Casino M8trix
06.2022 - Current

Store Manager

Papa John's Pizza
04.2020 - 05.2022

Business Development Manager

Friendly IT Consultants
03.2017 - 02.2020

Team Developer

B.A Continuum Solutions India PVT. LTD
05.2008 - 02.2016

Sr. Customer Service Associate

WNS GLOBAL SERVICES PVT. LTD
01.2008 - 04.2008

Technical Support Executive

BRIGADE CORPORATION PVT LTD
09.2006 - 04.2007

Bachelor of Arts -

Thiruvalluvar University

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JOSEPH NARISETTI