Joseph Navarrete

• Directed IT operations team, executing strategic plans for optimal department functionality and efficiency.
• Coordinated with executives to propose and implement cost-effective tech solutions aligning with organizational goals.
• Negotiated contracts saving over $500K annually through strategic vendor management.
• Mitigated high risk third party vendors by preforming regular audits based on risk level, and ensuring reporting standards were created.
• Standardized key applications, including Loan Origination and Office365, enhancing operational consistency.
• Virtualized server and desktop environments, advancing organizational growth and innovation.
• Implemented cybersecurity measures, reducing domain access vulnerabilities significantly within first year.
• Led security awareness initiatives, conducting monthly phishing campaigns and quarterly training updates.
• Migrated to Tier IV datacenter, ensuring redundancy across network, Internet, and backup services.

• Directed Information Technology functions to ensure quality IT service delivery for internal users and members.
• Developed policies aligned with strategic objectives approved by Board of Directors, enhancing service offerings.
• Implemented multiple software and hardware systems across 10 branches, improving access to key business intelligence.
• Managed vendor relationships and IT teams to deliver efficient technological solutions.
• Established KPIs for financial, operational, and sales performance measurement.
• Ensured continuous auditing and implementation of data security measures to protect sensitive information.
• Oversaw helpdesk management systems, leading to improved internal customer service satisfaction.
• Conducted detailed analysis of ROI to guide technology options and enhance organizational performance.

• Managed Santa Clara Network Operations team of 20, overseeing operations across over 50 locations and 140 personnel.
• Supervised NTS support services, ensuring effective performance management, forecasting, reporting, and budgeting.
• Collaborated with engineering teams to develop reference materials for emerging service areas.
• Maintained motivated staff through leadership, training, and strategic hiring of technical resources.
• Designed secure network solutions for global assembly test facilities, ensuring efficient implementation.
• Participated in transforming Intel's data center design by optimizing factory floor space for datacenter use.
• Created comprehensive reference materials, including layer 2 and 3 implementation guides, BCP/DR documentation.
• Pursued continuous education through master's degrees and specialized certifications in service and project management.

Served 12 years at U.S. New Mexico Federal Credit Union, progressing from Technology Committee member to chair and ultimately First Vice Chairman.

• Contributed to strategic goal setting, enhancing operational direction for credit union.
• Introduced fresh perspectives as youngest board member, facilitating communication between management and board.
• Collaborated closely with management to present sensitive materials for improved board comprehension.
• Led veteran advocacy initiatives through a 37-year membership in the Sons of the American Legion.
• Oversaw recruitment and retention efforts as National Membership Chairman for 371,020 members.
• Held multiple leadership roles, including National Commander of the Sons of the American Legion, 2024-2025.
• Helped in promoting fundraising for the first Fisher House in New Mexico.

Provided technical support for various organizations, including American Legion Department and ABQ Healthcare for Homeless.