Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joseph Ndlovu

Algonquin,IL

Summary

Experienced , proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

22
years of professional experience

Work History

Dovenmuhle

Team Lead
10.2022 - Current

Job overview

  • lead a team of collection counselors
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Take escalated calls by clients
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Manage time management and team attendance
  • Coached team members in techniques necessary to complete job tasks.

DOVENMUEHLE

Collection Counselor
03.2020 - Current

Job overview

  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled average of 50 inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and collection strategies.
  • Processed payments and contracts on accounts.
  • Recorded all information regarding financial status of customers.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Capital Quest Agencies LLC

Director of Operations
02.2014 - 12.2019

Job overview

  • Devised and deployed and monitored processes to boost long-term business success and increase profit levels.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Managed procurement, inventory and warehouse operations.
  • Procurement of goods based on orders placed by mostly overseas clients
  • Oversaw day-to-day production activities in accordance with business objectives.

Private Weath Management

Area Manager
02.2006 - 02.2010

Job overview

  • Reduced staff turnover 50% by enhancing training, motivation and engagement strategies with all employees.
  • Increased sales by about 100% by rolling out new type programs across my area of operation.
  • Oversaw operations of $5 million organization, including budget planning, strategy development, community outreach, forecasting and payroll.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Transformed underperforming teams into productive, profitable teams.
  • Dedicated to expanding client bases by building lasting relationships.
  • Supervised 5 location managers and managed $30 million assets, maintaining contractual, compliance and reporting requirements for all areas and assets.

Old Mutual PLC

Senior Business Development ManagerAccount
01.2010 - 12.2015

Job overview

  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of various insurance products.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for retiring clients.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Communicated value and position to sales team and developed tools to support selling process.

OLD MUTUAL

Sales Manager
02.2002 - 02.2006

Job overview

  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Held weekly meetings with all team members to identify techniques to overcome sales obstacles and improve sales and compliance issues .

Education

Damelin
Johannesburg South Africa

High School Diploma

Skills

  • Strategic planning and execution
  • Capital spending
  • Process improvements
  • Performance analysis

Timeline

Team Lead

Dovenmuhle
10.2022 - Current

Collection Counselor

DOVENMUEHLE
03.2020 - Current

Director of Operations

Capital Quest Agencies LLC
02.2014 - 12.2019

Senior Business Development ManagerAccount

Old Mutual PLC
01.2010 - 12.2015

Area Manager

Private Weath Management
02.2006 - 02.2010

Sales Manager

OLD MUTUAL
02.2002 - 02.2006

Damelin

High School Diploma

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Joseph Ndlovu