Hi, I’m
Joseph Ndlovu
Algonquin,IL
Summary
Experienced , proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
22
years of professional experience
Work History
Dovenmuhle Lake Zurich Illinois
Team Lead
10.2022 - Current
Job overview
- lead a team of collection counselors
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Take escalated calls by clients
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Manage time management and team attendance
- Coached team members in techniques necessary to complete job tasks.
DOVENMUEHLELake Zurich, IL
Collection Counselor
03.2020 - Current
Job overview
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled average of 50 inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Used scripted conversation prompts to convey current account information and obtain payments.
Capital Quest Agencies LLCArlington Heights Illinois
Director of Operations
02.2014 - 12.2019
Job overview
- Devised and deployed and monitored processes to boost long-term business success and increase profit levels.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Managed procurement, inventory and warehouse operations.
- Procurement of goods based on orders placed by mostly overseas clients
- Oversaw day-to-day production activities in accordance with business objectives.
Private Weath Management
Area Manager
02.2006 - 02.2010
Job overview
- Reduced staff turnover 50% by enhancing training, motivation and engagement strategies with all employees.
- Increased sales by about 100% by rolling out new type programs across my area of operation.
- Oversaw operations of $5 million organization, including budget planning, strategy development, community outreach, forecasting and payroll.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Drove revenues and team morale by developing and deploying sales contests.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
- Supervised 5 location managers and managed $30 million assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Old Mutual PLC
Senior Business Development ManagerAccount
01.2010 - 12.2015
Job overview
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of various insurance products.
- Worked with marketing teams to create, deploy and optimize effective campaigns for retiring clients.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Communicated value and position to sales team and developed tools to support selling process.
OLD MUTUAL
Sales Manager
02.2002 - 02.2006
Job overview
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Held weekly meetings with all team members to identify techniques to overcome sales obstacles and improve sales and compliance issues .
Education
Damelin Johannesburg South Africa
High School Diploma
Skills
- Strategic planning and execution
- Capital spending
- Process improvements
- Performance analysis
Timeline
Team Lead
Dovenmuhle
10.2022 - Current
Collection Counselor
DOVENMUEHLE
03.2020 - Current
Director of Operations
Capital Quest Agencies LLC
02.2014 - 12.2019
Senior Business Development ManagerAccount
Old Mutual PLC
01.2010 - 12.2015
Area Manager
Private Weath Management
02.2006 - 02.2010
Sales Manager
OLD MUTUAL
02.2002 - 02.2006
Damelin
High School Diploma