Joseph Nelson
Frostburg,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
3rd Shift Outbound Manager
WebstaurantStore
Cumberland, MD
11.2022 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Provided coaching and mentorship programs for staff members.
- Evaluated instructor performance during classes and provided feedback as needed.
- Developed training materials, including manuals, guides and handouts.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Mentored team members to succeed and advance within department and company.
- Externally Networked with Peers within the Mid-Atlantic to strengthen relationships and identify areas of opportunity to learn.
Supply Chain Manager Trainee
WebstaurantStore
Cumberland, MD
07.2022 - 11.2022
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
- Led supply chain process improvement initiatives, resulting in increased operational effectiveness.
- Integrated an Initiative emphasizing 4 essential factors. Culture, Appreciation, Respect, and Engagement.
- Established Monthly Leadership Training program.
1st Shift Picking Team Leader
WebstaurantStore
Cumberland, MD
03.2022 - 06.2022
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Implemented strategic plans to enhance team performance and productivity.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Maintained positive working relationship with fellow staff and management.
- Supervised and trained new pickers on the job duties, policies and procedures.
- Prepared accurate reports, including labor hours worked and number of orders processed, for management review.
- Conducted employee surveys to determine training needs and objectives.
- Designed, developed and delivered instructor-led classroom training sessions.
- Mentored team members to succeed and advance within department and company.
- Determined course objectives and found or wrote course materials to cover topics.
1st Shift Packing Room Team Lead
WebstaurantStore
Cumberland, MD
10.2021 - 03.2022
- Ensured that packaging materials were properly handled and stored according to established procedures.
- Assigned tasks, monitored performance and ensured all safety protocols were followed.
- Trained new packers on proper use of equipment and safety measures.
- Monitored the quality of packed products for defects or damages before shipment.
- Reviewed customer feedbacks and suggested suitable changes to enhance customer satisfaction.
- Planned daily workloads based on current orders and available resources.
- Organized and supervised a team of 30 packers to ensure efficient packing operations.
- Identified training needs among existing employees and arranged necessary programs accordingly.
- Participated in team meetings to discuss improvements in packing processes.
- Followed company guidelines for packing methods and packaging materials.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Mentored team members to succeed and advance within department and company.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
1st Shift Common Carrier Team Lead
WebstaurantStore
Cumberland, MD
05.2021 - 10.2021
- Organized and managed the loading, unloading, packing and shipping of products.
- Ensured compliance with safety regulations when handling hazardous materials during shipment processes.
- Scheduled pickups from various Carriers.
- Organized team building activities aimed at strengthening relationships among colleagues.
- Conducted regular meetings with the team members to review performance objectives and set new goals.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
3rd Shift Receiving Team Lead
WebstaurantStore
Cumberland, MD
02.2019 - 05.2021
- Organized space utilization within the receiving area for efficient storage of supplies and equipment.
- Investigated problems related to incorrect shipments, pricing errors, or damaged goods.
- Identified discrepancies between product counts or descriptions on invoices and shipping documents versus actual items received.
- Analyzed data from various systems to identify opportunities for process improvements in the receiving department.
- Inspected and verified all products received to ensure quality standards were met.
- Monitored team performance and provided feedback on areas of improvement.
- Designed, developed and delivered instructor-led classroom training sessions.
- Facilitated team building activities to improve communication among staff members.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Mentored team members to succeed and advance within department and company.
Education
High School Diploma -
Allegany High School
Cumberland, MD05-2014
Skills
- Decision-making capabilities
- Staff Development
- Training and mentoring
- Employee Development
- Warehouse Operations
- Employee engagement
- Team building expertise
- Workload prioritization
- Workflow Management
- Leadership training
- Course Development
- Motivational speaking
- Team development strategies
- Adaptive Learning
- Coaching and Mentoring
- Change Management
- Project Management
- Public Speaking
- Process evaluations
Accomplishments
- Integration of Barcode Maintenance Project.
- Integration of Emergency Respond Team.
- Installation of a new Work flow, Non Con Packaging.
- Integration fo a Start, Stop Continue Feedback tool.
- Integration of a Mentorship Program for Employees.
- Over 30 Leadership Trainings/Modules created.
- Integration of a T.I.P (Tactical Improvement Plan) on shift.
- Integration of the CARE Initiative
Timeline
3rd Shift Outbound Manager
WebstaurantStore
11.2022 - Current
Supply Chain Manager Trainee
WebstaurantStore
07.2022 - 11.2022
1st Shift Picking Team Leader
WebstaurantStore
03.2022 - 06.2022
1st Shift Packing Room Team Lead
WebstaurantStore
10.2021 - 03.2022
1st Shift Common Carrier Team Lead
WebstaurantStore
05.2021 - 10.2021
3rd Shift Receiving Team Lead
WebstaurantStore
02.2019 - 05.2021
High School Diploma -
Allegany High School