Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Nelson

Douglasville,GA

Summary

Experienced professional with a strong track record in customer service. Experienced with assisting guests efficiently and courteously. Utilizes strong customer service and problem-solving skills to ensure positive experience for every guest. Knowledge of maintaining well-organized and welcoming environment.

Overview

6
6
years of professional experience

Work History

Bellman

Hilton
01.2024 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.

Program Manager

Century Fire Protection
04.2023 - 09.2023
  • Utilized work order management software (Service Trade and Service Channel) for efficient data entry and tracking.
  • Responded to customer and subcontractor inquiries and provided timely updates on project status.
  • Managed and maintained a high volume of work orders across multiple states.

FT Sales Associate, Key Holder

Sherwin-Williams
10.2019 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.

Marketing Assistant/Snowie Manager

Aurora Cineplex
02.2019 - 09.2019
  • Managed the Snowie snow-cone cart, including event logistics and sales.
  • Tracked schedules, expenses and communication between project stakeholders.
  • Assisted Marketing Director in creating engaging content for Facebook, and Instagram to promote both Snowie and the theater.

Education

BA - Film and Video

Georgia State University
Atlanta, GA
12.2018

Skills

  • Dispatch Services
  • Work Order Management
  • Emergency Response
  • Spreadsheet Software (Excel)
  • Attention to Detail
  • Time Management
  • Communication
  • Organization
  • Problem Solving

References

  • Jack Deakin - Program Manager, Century Fire Protection 678.485.2259


  • Chapman Volkmer - Manager, Sherwin Williams 678.378.9976


  • Clint Hall - Sales Rep, Sherwin Williams 404.694.7369


  • Britt Argo - Marketing Director, Aurora Cineplex 770.630.4042

Timeline

Bellman

Hilton
01.2024 - Current

Program Manager

Century Fire Protection
04.2023 - 09.2023

FT Sales Associate, Key Holder

Sherwin-Williams
10.2019 - 04.2023

Marketing Assistant/Snowie Manager

Aurora Cineplex
02.2019 - 09.2019

BA - Film and Video

Georgia State University

Similar Profiles

CREATE PROFILE
Joseph Nelson