Joseph Nelson
Providence,RI
Summary
Innovative Human Resources Professional with extensive experience in leading human resources operations, strategic planning, and project execution. Proven ability to optimize resources, improve operational workflows, and deliver projects on time and within budget. Skilled in talent acquisition, employee relations, compliance, and organizational development. Adept at building strong teams, fostering positive work environments, and enhancing company culture. Demonstrates exceptional leadership, communication, problem-solving, and stakeholder management, consistently driving growth and efficiency.
Overview
9
9
years of professional experience
Work History
Human Resource Manager – US/Retail
Bagel Brands
03.2022 - Current
- Company Overview: Einstein Bros. Bagels, Bruegger’s Bagels, Noah’s NY Bagel, Manhattan Bagel
- Support the three largest and highest volume Directors of Operations, 31 District Managers, 221 General Managers, and around 3,600 Team Members throughout the middle of the United States.
- Supports HR programs and initiatives, including workforce planning, performance, and talent reviews.
- Leads people projects and influence to obtain buy-in, drive execution and achievement of the right results.
- Provides proactive Employee Relations (ER) support to leaders across the organization, conducts workplace investigations, when necessary, advises and coaches during disciplinary procedures.
- Plays an active role in staffing, onboarding, engagement, and retention strategies.
- Builds and develops effective relationships with leaders to develop strategic HR solutions that address both common and unique business challenges.
- Actively exhibits and reinforces our culture through HR programs, policies, procedures, and interactions.
- The ability to manage multiple priorities simultaneously while remaining orientated on results.
- Einstein Bros. Bagels, Bruegger’s Bagels, Noah’s NY Bagel, Manhattan Bagel
Recruiting Manager – US/Retail
Bagel Brands
04.2019 - 03.2022
- Company Overview: Einstein Bros. Bagels, Bruegger’s Bagels, Noah’s NY Bagel, Manhattan Bagel
- Talent Acquisition Manager and Trainer supporting 160+ cafes under three brands (Einstein Bros. Bagels, Bruegger’s Bagels, and Manhattan Bagel) in fourteen states.
- Provide additional support to additional Bruegger’s Bagels, Einstein Bros. Bagels, Manhattan Bagels, and Noah’s NY Bagel throughout the country.
- Work independently in a consultant-like role to strategize and train on full life cycle recruiting, hiring, and new hire retention.
- Solicit feedback from multiple levels of stakeholders (entry-level team members to executive officers) to assess learning needs.
- Partner with HR Business Partners and senior leadership on succession planning and to forecast external hiring needs.
- Conduct interviews via phone, Skype, and/or in-person, utilizing general behavioral and technical questions to ensure the region hires top salary management candidates.
- Coordinates in-person interviews with Operations Leadership to deliver a seamless candidate experience.
- Consistently and proactively identifies recruitment issues and provides resolutions and recommendation based on knowledge and research.
- Act as a consultant to the operations team on developmental pipeline, and overall bench strength.
- Conduct regular store visits to ensure the recruitment process is being executed per company direction.
- Manage a team of 3 Recruiting Coordinators that help push out our company initiatives to fill the vacancies for the 7 Directors of Operations in the company.
- Einstein Bros. Bagels, Bruegger’s Bagels, Noah’s NY Bagel, Manhattan Bagel
Field Recruiting Project Manager
Ocean State Job Lot
10.2018 - 04.2019
- Build structure around new store opening and remodels.
- Create and implement time tables and milestones around store operations projects.
- Identify, design, and prioritize operational and systemic improvements for the stores and the operations department.
- Act as a liaison between the corporate store operations department, and the store teams to communicate all projects.
- Provide ongoing training and mentoring to all teams on new initiatives and rollouts.
- Effectively communicate all aspects of the projects with owners and stakeholders.
- Responsible for forecasting, expense reporting, risk management, status reporting, and execution of projects.
- Lead a team of 3 Assistant Project Managers to assist in creation of documentation for stores, and to complete diagnostic testing for newly rolled out systems and processes.
- Complete store visits to ensure proper execution and rollout of projects and processes.
- Create project charters and present to owners and stakeholders.
- Create, develop, and execute strategies designed to improve overall store performance.
- Partner with other factions of the corporate office to assist them on projects. This includes, but is not limited to Human Resources, Management Information Systems, and Legal departments.
- Worked with outside vendors to acquire test products and negotiate the lowest possible rate for needed services.
- Ensure that through all projects Ocean State Job Lots core values are upheld.
Regional Recruiting Strategist
Chipotle Mexican Grill
, Northeast Region
09.2017 - 10.2018
- Talent Acquisition and Trainer supporting over 300 restaurants in seven states.
- Create national training rollout plans for new company-wide tools, including salaried manager recruiting process, interview/hiring guides, and seasonal recruiting strategies.
- Work independently in a consultant-like role to strategize and train on full life cycle recruiting, hiring, and new hire retention.
- Solicit feedback from multiple levels of stakeholders (entry-level team members to executive officers) to assess learning needs.
- Deliver training to end users and facilitate train-the-trainer classes on topics including recruiting, onboarding, new hire orientation, guest experience, respectful workplace / compliance, and professional development skills.
- Perform data analysis of metrics related to training outcomes to evaluate program successes and shortcomings.
- Manage performance of direct reports through in-the-moment coaching, feedback, and quarterly performance reviews.
- Partner with HR Business Partners and senior leadership on succession planning and to forecast external hiring needs.
- Ranked #1 out of 30 Regional Recruiting Strategists across the United States from January 2018-October 2018.
- Conduct interviews via phone, Skype, and/or in-person, utilizing general behavioral and technical questions to ensure the region hires top salary management candidates.
- Coordinates in-person interviews with Operations Leadership to deliver a seamless candidate experience.
- Consistently and proactively identifies recruitment issues and provides resolutions and recommendation based on knowledge and research.
- Act as a consultant to the operations team on developmental pipeline, and overall bench strength.
- Conduct regular store visits to ensure the recruitment process is being executed per company direction.
Recruiting and Account Manager
Integrity Staffing Solutions
06.2016 - 09.2017
- Company Overview: Amazon recruiting and account manager
- Tracking and maintaining performance and effectiveness of multiple opportunity centers through the utilization of KPI’s and daily, weekly, monthly reporting.
- Identify areas of opportunity to improve KPI’s.
- Hire, train, manage, and motivate a team of internal staff (up to 20 Direct Reports) and associates supporting the client needs for both recruiting and client onsite roles all the while providing feedback and development plans for staff to support their success.
- Complete employee evaluations and issue disciplinary action, when needed, up to and including termination.
- Accountable for continued community engagement activities for client sites, and to measure and report on the results of the activities.
- Create, review, and provide critical analysis of recruiting activity for the market, and in turn devising action plans for continuous improvement.
- Provide clear communication for all special programs and incentives.
- Manage recruiting and onsite staffing levels to maximize fill rates.
- Primary point of contact for all client onsite activity and meetings. Including, but not limited to market analysis, marketing and media strategy, labor planning, daily deep dive, and assumption meetings.
- Create and monitor work team plans; distribute workloads appropriately to optimize efficiency.
- Maintain overall health of all onsite operations, and build/foster client relationships.
- Set clear examples on how to maintain a positive client relationship.
- I was selected to lead a team that re-wrote all of the training modules, and standard work instructions for the recruiting, and operations side of the business.
- I was also the designated leader for all direct hire contact for the company (over 500 locations nationwide). created scripting that meets the needs of the client. I recorded 'Call-Em-Alls' from Salesforce and Workforce (our applicant tracking systems) that were the primary traffic drivers for all the direct hire activity throughout our immediate network and across the country.
- Amazon recruiting and account manager
Education
Strategic Human Resources Leadership Certified - Business Strategy for HR Leaders, HR Strategy, DEI in practice for HR, Getting Results Through Talent Management, Strategic Talent Analytics, Strategic Engagement
Cornell University
Bold Font - Delegation & Development, Coaching Through Change, Diversity & Belonging, Anatomy of Fulfillment, Value & Understanding Inner Dialogue
The Culture Company
Skills
- Employee relations
- Talent acquisition
- Performance management
- Workforce planning
- Project management
- Succession planning
- Training development
- Data analysis
- Conflict resolution
- Effective communication
- Relationship building
- Problem solving
- Strategic thinking
- Coaching and mentoring
- Wages and salaries
- Recruitment
- Talent management
- Pre-employment screening
- Interviewing
- Critical thinking
- Project lifecycle management
- Team collaboration
- Continuous improvement
- Business acumen
- Verbal and written communication
- Problem-solving abilities
- Training & Development
- Self motivation
- Kickoff meetings
- Work Planning and Prioritization
- Multitasking capacity
- Excellent communication
- Detail-oriented
- Professionalism
- Creative thinking
- Communication
- Status updates
- Strategic planning
- Goal setting
- Project planning
- Interpersonal skills
- Teamwork
- Staff management
- Budget control
- Idea development and brainstorming
- Written communication
Highlights
Develop and roll out multiple national and regional cascading training programs. Group presentation/facilitation, from 5-200+ people., Full-cycle recruitment of both exempt & non-exempt candidates. High-volume hiring from 1-500+ people in sometimes as short as a week’s time., Create recruitment events on a local, and national level., Independently balance multiple deadlines, manage budgets, and plan travel., Validate adherence to local and national labor laws and guidelines., Enthusiastically seek out ways to improve individual and team performance. Analyze both anecdotal and metrics-based findings to measure success. Apply learnings to future training and support initiatives., Act as a consultant for the operations team to ensure they are planning for the future with both internal and external candidates. This includes recommendations to terminate/promote, and assistance with both., Conducts investigations and recommends levels of corrective action depending on the outcome of the findings. Ensures that Team Members are kept safe and confidential through the process to ensure that the business is able to operate during the active investigations., Works with leaders to understand the needs of the business and helps them build a pipeline of talent to support the growth initiatives. Creating IDP (individual development plans) to ensure each person has a trajectory to grow with real and actionable SMART goals., Strategic Human Resources Leadership Certified, Cornell University, Bold Font, The Culture Company
Timeline
Human Resource Manager – US/Retail
Bagel Brands
03.2022 - Current
Recruiting Manager – US/Retail
Bagel Brands
04.2019 - 03.2022
Field Recruiting Project Manager
Ocean State Job Lot
10.2018 - 04.2019
Regional Recruiting Strategist
Chipotle Mexican Grill
09.2017 - 10.2018
Recruiting and Account Manager
Integrity Staffing Solutions
06.2016 - 09.2017
Strategic Human Resources Leadership Certified - Business Strategy for HR Leaders, HR Strategy, DEI in practice for HR, Getting Results Through Talent Management, Strategic Talent Analytics, Strategic Engagement
Cornell University
Bold Font - Delegation & Development, Coaching Through Change, Diversity & Belonging, Anatomy of Fulfillment, Value & Understanding Inner Dialogue
The Culture Company