Joseph Nerios
League City
Summary
Experienced police officer with expertise in crime scene investigation and emergency response. Demonstrated success in enhancing public safety through effective community collaboration and thorough investigations. Recognized for strong conflict de-escalation skills and mental resilience in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Officer
Houston Police Dept
Houston
01.2024 - Current
- Patrolled assigned areas to deter criminal activity and maintain public safety.
- Responded to emergency calls, providing immediate assistance to citizens in need.
- Conducted thorough investigations, gathering evidence and interviewing witnesses.
- Prepared detailed incident reports documenting actions taken at crime scenes.
- Enforced traffic laws by issuing citations for violations to enhance road safety.
- Diffused disturbances using de-escalation techniques and tactical skills.
- Advised citizens on safety measures and preventive strategies against crime.
- Monitored radio communications from dispatch regarding reported emergencies or crimes.
Solutions Specialist
Verizon
Friendswood
01.2021 - 01.2024
- Provided technical support for Verizon products and services to enhance customer satisfaction.
- Analyzed customer needs to recommend tailored solutions and improvements.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Educated customers on product features and best practices to maximize usage.
- Trained new staff on systems, processes, and customer engagement techniques.
- Resolved account and billing issues promptly to maintain client trust.
- Monitored industry trends and competitor activities to inform service enhancements.
- Documented customer feedback to refine service delivery and offerings.
Concrete Laborer
Lucus Construction
League City
11.2019 - 01.2021
- Mixed concrete per specifications for diverse construction projects.
- Operated heavy machinery and tools for site preparation and material handling.
- Monitored concrete curing processes to consistently meet quality standards.
- Collaborated with team members to ensure timely project completion.
- Poured concrete into forms using pump hose and leveled surfaces accurately.
- Conducted regular maintenance on tools and equipment for optimal performance.
- Followed safety protocols to maintain secure work environments at job sites.
- Set up and reinforced forms for accurate pouring of walkways and structures.
Education
High School Diploma -
James Madison Highschool
Norcross, GA06-2023
Skills
- Crime scene investigation
- Emergency response
- Traffic enforcement
- Defensive tactics
- Incident reporting
- Law enforcement collaboration
- Mental resilience
- Technical support
- Customer analysis
- Cross-functional collaboration
- Conflict resolution
- Software troubleshooting
- Salesforce CRM proficiency
- Marketing strategies
- Technical analysis
- Data entry skills
- Attention to detail
- Heavy equipment operation
- Power tool operation
- Construction management
Certification
TCOLE License
Timeline
Police Officer
Houston Police Dept
01.2024 - Current
Solutions Specialist
Verizon
01.2021 - 01.2024
Concrete Laborer
Lucus Construction
11.2019 - 01.2021
High School Diploma -
James Madison Highschool