Summary
Work History
Education
Skills
Timeline
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Joseph Newman

Los Angeles,CA

Summary

At Ford, Lincoln, Mercury, I leveraged my strong negotiation skills and customer service excellence to significantly enhance sales and customer satisfaction. My proactive approach in developing sales strategies and building professional relationships led to a notable increase in repeat business and referrals, showcasing my ability to drive revenue and foster a loyal customer base.

Work History

Carsalesman

Ford,Lincoln,murcary
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
  • Completed registration paperwork and sales documentation.
  • Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
  • Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Managed inventory control processes by accurately tracking available cars on the lot and updating dealership software accordingly.
  • Developed strong customer relationships, resulting in repeat business and referrals.
  • Contributed to dynamic team environment through collaboration on group objectives and shared success stories among colleagues.
  • Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
  • Negotiated favorable financing terms for customers, working closely with financial institutions to secure loan approvals.
  • Conducted thorough needs assessments for each client, recommending appropriate vehicles based on their preferences and requirements.
  • Supported dealership events such as promotional campaigns or community outreach initiatives by representing the company positively.
  • Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
  • Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.

Education

High School Diploma - Accounting And Finance

Cardinal Dougherty High School
Philadelphia, PA

Skills

  • Customer service
  • Friendly and enthusiastic
  • Negotiations strength
  • Competitive
  • Goal oriented
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Vehicle preparation
  • Test drives
  • Strong negotiation
  • Delivering vehicles
  • Demonstrating vehicle features
  • Sales conversion
  • Customer relationship management
  • Goal setting
  • Appointment scheduling
  • Pre-owned vehicles
  • Follow-up skills
  • Documentation and reporting
  • Schedule management
  • Staff training
  • Lead follow up
  • Issue resolution
  • Sales and marketing
  • Sales strategies
  • Purchasing
  • Email and telephone etiquette
  • Building rapport
  • Professional demeanor
  • Upselling strategies
  • Cold calling
  • Price negotiation
  • Sales promotions
  • Calculating prices
  • Consultative techniques
  • Sales closing
  • Marketing
  • Title research
  • Revenue generation
  • Contract negotiation
  • Persuasive communication style
  • Persuasion techniques
  • Conflict mediation

Timeline

Carsalesman

Ford,Lincoln,murcary

High School Diploma - Accounting And Finance

Cardinal Dougherty High School
Joseph Newman